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Wells Fargo
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Lead Commercial Loan Servicing Representative

Lead Commercial Loan Servicing Representative

Wells Fargo

6 - 11 years

7 - 17 Lacs

hyderabad

Posted:23 hours ago| Platform:

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Skills Required

cms loan servicing mortgage cmbs cre endpoint security cloud security cyber security network security soc ip customer service information security dlp siem loan origination data loss prevention firewall mis splunk us mortgage

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role:

Wells Fargo is seeking a...

In this role, you will:

Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
Research, respond to and resolve complex inquiries
Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
Support loan trading and assignments
Prioritize work and provide day to day work leadership and mentorship to the support team
Lead or contribute to customer issue resolutions that require coordination amongst various teams
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

University degree in Business or related discipline
Experience of 6+ years in commercial mortgage loan servicing
Excellent communication - verbal and written
Working knowledge of MS Excel, MS Word MS Access
Ability to accurately process high volumes of work within established deadlines
Ability to adapt to change
Flexibility towards work on different processes/assignments
Working with teams and be an active participant
Exhibits a commitment to the company
Ability to set priorities, plan and organize work
Demonstrates/maintains professional conduct under all circumstances Ability to conduct process trainings as when required
Ability to work independently and generate MIS reports for the process
Takes ownership for the responsibilities
Motivates oneself and the team in achieving team goals

Job Expectations:

Extensive understanding of CMS loan documents
Possess thorough understanding of the CREFC guidelines and regulations
In-depth understanding of CMBS and CRE business cycle
Have regular calls with all line of business; understand and articulate to the requirement from the stake holders for the smooth course of the processes
Identify risks and suggest robust control plans
Strong process knowledge to resolve process related questions and issues from the team and reduce the queries going to the LOB.
Generate systems queries of Loan Information, as when required/requested
Complete tasks that require the review of reports, system data, loan documentation, and other collateral or loan related information
Perform quality reviewer roles and responsibilities for multiple sub processes
Good problem solving and analytical skills
Take a lead role in developing and implementing best practices.
Exhibits detail-oriented skills
Analyze complex data and make decision for final reconciliation
Ability to communicate well with US counterparts and build relationship with business Partners.
Able to conduct process trainings followed by coaching and mentoring trainees

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Wells Fargo

Banking and Financial Services

The Wells Fargo Foundation

bengaluru, karnataka, india

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Lead Commercial Loan Servicing Representative