US Healthcare Voice Process

• Firstsource - Nanakramguda Hyderabad.
• Work from Office
• 5 days working
• Rotational Shift
• 1 way cab facilities
• BTech/B.E - Fresher are not eligible

Job Responsibilities:

Assist Medicare-eligible individuals telephonically in the following ways:

• Helping interested parties understand features and benefits of Medicare Advantage, Medicare Part D Prescription Drug Plan (PDP), Medicare approved discount drug card programs, and other related programs.
• Willingness to learn in a classroom setting and the ability to take direction via on[1]the-job training, coaching and development with the end result of understanding and articulating multiple Medicare products and benefits.
• Ability to adhere to set schedule including specific set breaks and lunch/meals times
• Responding to inquiries related to benefits, eligibility, customer material requests, physician look-up, authorization, explanation of benefits (EOB), caller information, status checks, and other related information.
• Make outbound calls and transfers as per the Standard Operating Procedures (SOPs).
• Work on special projects and/or non-phone work to complete as directed.
• Processing non phone functions which may include research of payment, billing, account balance questions, responding to emails, written correspondence, order processing, and account maintenance as needed

Expectations:

• Through inbound calls, resolve member and/or provider issues accurately and systematically, using sound business judgment, and taking appropriate action until completed to customer satisfaction.
• Utilize various computer systems to find member, provider, and plan information.
• Update, process, or perform other necessary action within such systems to fulfill customer request.
• Recognize and comply with performance standards for work quality, work efficiency, attendance, and schedule adherence.
• Be polite, courteous, patient, empathetic, and sincere in voice tone and words selected.
• Establish rapport and be positive.
• Express information clearly and with confidence

Nawaz khan

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