Customer Care Trainee

You will be responding and assisting in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification

What you'll be doing:
Resolve purchase and billing issues Purchases may be made by credit card, PayPal, or invoice Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing Engage during client onboarding, from SSO setup to enterprise integration Collaborate with engineering and IT teams to implement API workflows Communicate with the development team, finance team regarding common customer questions Work with other departments to maintain product integrity Escalate support and feature enhancement requests as needed Conduct UAT, document and contribute to product briefs, internal tools What we're looking for: Basic knowledge of Windows and Mac Knowledge of cloud infrastructure: Cloudflare, AWS console, IAM- Identity and Access management Mongo DB and MySQL HTML5 and CSS Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc) Good written and verbal communication skills (English) Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets Self-motivated ability to work on a team or individually, organizing one s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers Good Typing skills English Willing to work in Australia, UK and India shift on rotational basis and on weekend/holidays Willing to work in Australia, UK and India shift on permanent basis and on weekend/holidays