US & Canada Logistics Expert

Role Overview

bridge between shippers, carriers, and customs brokers

Key Responsibilities

• Assign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring

  on-time performance (OTP 95%)

  .
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

2. Track & Trace

• Proactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 23 hours for status updates.
• Provide clients with

  real-time visibility

  of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

3. Load Planning & Carrier Relations

• Expert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a

  carrier database

  for recurring business.

4. Documentation & Customs Support

• Prepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with

  ACE (Automated Commercial Environment)

  entries.
• Support Canadian brokers with

  ACI (Advance Commercial Information)

  filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per

  CBP (US Customs) & CBSA (Canada Border Services)

  requirements.

5. Freight Forwarding Coordination

• Coordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

6. Customer & Stakeholder Support

• Act as the

  first point of contact

  for shippers, carriers, and customs brokers.
• Provide

  24/7 coverage

  (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

Key Performance Indicators (KPIs)

• On-Time Dispatch & Delivery:

  95% loads dispatched/delivered on schedule.

• Tracking Accuracy:

  98% tracking updates captured in TMS within SLA.

• Documentation Accuracy:

  99% error-free BOL, invoices, and customs filings.

• Carrier Retention:

  Maintain 90% repeat carriers for regular routes.

• Customer Satisfaction (CSAT):

  4.5/5 rating from client feedback.

• Issue Resolution TAT:

  90% of escalations resolved within 1 business day.

Required Qualifications

• 25 years of relevant experience

  in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of

  FTL, LTL, Intermodal, and Cross-Border logistics

  .
• Familiarity with

  TMS software

  (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of

  ACE/ACI filing processes

  and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in

  MS Excel, Google Workspace, and logistics systems

  .

Preferred Skills

• Experience with

  freight brokerage or 3PL operations

  .
• Knowledge of

  USMCA/NAFTA trade compliance

  .
• Exposure to

  air/ocean freight forwarding documentation

  .
• Ability to work

  night shifts

  to support North American business hours.

Why Join Us?

• Opportunity to work with leading

  US & Canadian logistics companies

  .
• Gain cross-border expertise in

  freight, dispatch, and customs compliance

  .
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.