US and UK International Customer Service

Smart Vision Consultancy Services

1 - 4 years

2 - 4 Lacs

gurgaon haryana india

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

documentation product management customer service crm excellent communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound/outbound customer interactions through voice, email, and/or chat.
Assist with order status, product or service inquiries, account issues, billing, complaints, and returns.
Deliver prompt and accurate solutions while maintaining high standards of customer satisfaction.
Ensure clear documentation of customer interactions and resolutions in CRM systems (e.g., Zendesk, Salesforce).
Follow company guidelines and compliance standards specific to US/UK markets (e.g., GDPR, data protection, etc.).
Escalate complex or unresolved queries to higher support levels or internal teams as needed.
Achieve performance KPIs such as AHT (Average Handling Time), FCR (First Contact Resolution), and CSAT (Customer Satisfaction Score).
Provide feedback on recurring customer issues and assist in improving support processes.

Eligibility Criteria:

Education:
Minimum HSC (12th Pass); Graduation preferred
Experience:
13 years in international customer service (supporting US and/or UK markets)
Communication:
Excellent written and spoken English with a neutral or slight UK/US accent
Technical Skills:
Familiarity with CRM tools (Zendesk, Salesforce, Freshdesk, etc.) and ticketing systems
Typing Speed:
Minimum 3035 WPM with accuracy

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