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Urgent opening For Desktop Engineer L1 - Ankleshwar

1 - 5 years

0 - 3 Lacs

Ankleshwar

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

desktop engineer Outlook Configuration Computer Hardware Printer Support desktop support engineer Laptop Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings! Job Description : We are looking for IT support roles at our Ankleshwar office. We are hiring for both Desktop Support Engineer. Responsibilities : Responsible for logging tickets, monitoring, assigning tickets to respective support engineers. Providing first level of remote technical support to clients. Making sure that the tickets are responded within the required time frame to meet the SLAs. Escalating the calls to support manager if tickets are not responded or resolved within the time. Vendor management. Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers. Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement. Immediate joiners preferred. Interested candidates can share resume at chandanbala.jain@teamcomputers.com

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