Urgent Hiring || Service Advisor || CARS24 || Bengaluru

Job Description

What drives us? A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. Thats the future we're building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We're building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years. What will you drive? Key Responsibilities: Customer Relationship Management: Greet customers warmly and professionally. Actively listen to customer concerns and requirements. Provide accurate and timely information regarding service procedures, estimated costs, and delivery timelines. o Address customer complaints promptly and efficiently, ensuring customer satisfaction. Service Monitoring: o Monitor the progress of service jobs and ensure timely completion. Vehicle Inspection and Diagnosis: Conduct thorough vehicle inspections to identify repair and maintenance needs. Use diagnostic tools to accurately diagnose vehicle issues. o Prepare detailed repair orders and estimates. Communication and Coordination: Communicate effectively with technicians, parts department, and other team members. Keep customers informed about the status of their vehicles and any additional services required. Coordinate with the billing department to ensure accurate invoicing and payment processing. Quality Assurance: Ensure that all service work is performed to the highest standards of quality. Inspect completed work to verify customer satisfaction. Address any quality issues promptly and efficiently. Performance Tracking and Reporting: Track key performance indicators (KPIs), such as customer satisfaction, turnaround time, and revenue. Analyze performance data to identify areas for improvement. Prepare regular reports on service performance and customer feedback. Who are we looking for? Required Skills and Qualifications: Strong customer service skills Excellent communication and interpersonal skills Problem-solving and decision-making abilities Basic knowledge of automotive systems and repair procedures Proficiency in using diagnostic tools and computer systems Ability to work under pressure and meet deadlines