Urgent hiring For Voice & Accent Trainer

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Job Summary:

Communication Trainer / Voice & Accent Trainer

Key Responsibilities:

• Conduct

  Voice & Accent

  ,

  Communication Skills

  , and

  Soft Skills

  training for new hires and existing employees.
• Assess and evaluate communication levels through

  language assessments

  ,

  mock calls

  , and

  feedback sessions

  .
• Design and deliver

  training modules

  focused on spoken English, articulation, pronunciation, grammar, tone, and customer empathy.
• Collaborate with operations and quality teams to identify training needs and performance gaps.
  
• Conduct

  pre-process and on-the-floor coaching sessions

  to improve call handling and customer experience.
• Monitor and track participant progress, maintain training reports, and provide post-training feedback to management.
  
• Support calibration sessions to align training outcomes with client expectations.
  
• Continuously update training methodologies and content as per the evolving BPM landscape.
  

Required Skills & Competencies:

• Excellent command over

  spoken and written English

  .
• Strong expertise in

  Voice & Accent Neutralization

  ,

  Grammar

  , and

  Business Communication

  .
• Experience in

  customer service voice process

  within the BPM/BPO industry.
• Strong presentation, facilitation, and coaching skills.
  
• Ability to engage, motivate, and inspire trainees.
  
• Exposure to

  Global Process / International Voice Process training

  preferred.
• Proficiency in

  MS Office (Word, Excel, PowerPoint)

  for reporting and training documentation.

Qualifications:

• Bachelor’s Degree in English, Communication, or related field preferred.
  
• Certification in

  Voice & Accent / Soft Skills Training

  is an added advantage.
• Minimum 3 years of experience as a

  Voice & Accent / Communication Trainer

  in the

  BPM or BPO industry

  .

Key Attributes:

• Strong interpersonal and coaching skills.
  
• Excellent listening and analytical abilities.
  
• Flexibility to work across shifts if required.
  
• Passionate about people development and communication excellence.