Urgent Hiring || CSR || HRO Process

Niit

0 - 2 years

3 Lacs

Noida Gurugram Delhi / NCR

Posted:1 month ago| Platform:

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Skills Required

Customer Service US Process night shift Customer Support CSE International Call Center Telecalling Customer Care International Voice Customer Handling International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Human Resource Outsourcing (HRO) Process.

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Your Impact as a Customer Service Specialist- HRO

Customer Service through calls.
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,
Service Level, Handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls.
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation &follow-up
Identify, share and support operational improvements

Required Experience

Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer Service Specialist

Education:

Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

We Offer You:

Defined career roadmap which offers growth opportunities
Performance based incentive program**
Investment in talent development and skills enhancement
Work life balance with 5 day workweek
Collaborative environment with best in class professionals
Focus on colleague engagement and fun@work

* Insurance benefits

Salary: 3.08LPA- 3.25 LPA

LOCATION Gurgaon

Interested candidates, please apply directly or share your resumes on :

Abhishek.9.chaudhary@niitmts.com ( or whatsapp 9953804097)

More Jobs at Niit

Urgent Hiring || CSR || HRO Process

Noida, Gurugram, Delhi / NCR

Experience: Not specified

INR 3 - 3 Lacs

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