Urgent - Bridal Booking Coordinator

The Makeup Coordinator will be responsible for handling all makeup-related client inquiries and coordinating services from start to end. This role requires proactive call management, client scheduling, and seamless communication between clients and the makeup team. The coordinator must be available to track and respond to calls at any time and ensure smooth execution of services.

Key Responsibilities:

• Handle incoming calls, WhatsApp messages, and client inquiries promptly and professionally.
• Maintain accurate tracking of all client calls, bookings, and follow-ups.
• Schedule appointments and allocate services to appropriate makeup artists.
• Coordinate with the makeup team to ensure availability, preparedness, and timely service delivery.
• Act as the single point of contact for clients from initial inquiry until service completion.
• Manage last-minute changes, cancellations, or rescheduling effectively.
• Maintain proper records of client details, services requested, and payments.
• Communicate daily updates and reports to management.
• Ensure high customer satisfaction by delivering clear, polite, and effective communication.
• Support marketing/promotions by updating clients about offers or packages when required.

Requirements:

• Proven experience in customer coordination, front desk, or salon/beauty industry is preferred.
• Strong communication skills (verbal & written).
• Ability to manage multiple calls and tasks simultaneously.
• Excellent organizational and follow-up skills.
• Should be flexible with working hours, including weekends and peak times.
• Proficiency in MS Office, WhatsApp, and appointment booking tools.
• Customer-oriented with problem-solving ability.

Qualities Desired:

• Professional and polite demeanor.
• Highly responsible and reliable.
• Strong time-management and coordination skills.
• Ability to handle pressure and last-minute changes smoothly.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Work Location: In person