Update GeoTarget - Team Leader - Customer Support

Job Description

Update Advertising is India's only Geotargeting Campaign Management Platform for Audio Visual advertising in India, offering bespoke narrowcasting solutions for Advertiser's basis geo-location and psychographic personas. Job Responsibilities: - Managing complete customer support team for vendor relations for all languages. - Collecting required on-ground analysis reports of television channels to marketing and sales team for sales pitch.- Giving advertisement plans and channel allocation reports to the marketing team.- Solving vendor queries for advertisements, payments and billings, creatives, or technical queries. - Monitor and track logs report of channels for release shared of advertising.- local channels data and vendor details for advertisement.- Submitting monthly advertisement reports.- Track and monitor competitors' advertisements running in the market to validate the company's performance and manage MIS.- Maintenance channel's product compatibility for each product and market.- Compile the follow-up status of vendors/channels for the given business and make sure channels complete the given activity on the mentioned time frames. Required Qualifications and Skills: - At least a BBA or an equivalent degree preferably MBA- Intermediate Microsoft Office (Word, Excel, and Outlook) skills- Sound analytical thinking / high attention to detail with a focus on research across various platforms- Must be able to work in a fast-paced environment and juggle a variety of tasks (time management skills are important)- Strong communication skills - both verbal and written.- High level of personal motivation, and strong interpersonal skills.- Must be comfortable managing a team and working independently as well.- Min. 4 years experience in managing a Call Center Team. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.