UPAY Specialist

Role Overview: You will be responsible for managing exceptions in a professional manner by following up with relevant stakeholders, documenting all exceptions for audit checks and future reference. Additionally, you will liaise with and support business partners such as Front Office, other Operations teams, Legal and Compliance, Business Risk, Controls, and Project teams. Engaging in adhoc projects including systems change, process improvement, cross-border initiatives, regulatory changes, and FSO staff engagement activities will also be part of your role. Key Responsibilities: - Manage exceptions by following through till successful completion and closure - Document all exceptions for audit checks and future reference - Liaise with and support business partners including Front Office, Operations teams, Legal and Compliance, Business Risk, Controls, and Project teams - Engage in adhoc projects including systems change, process improvement, cross-border initiatives, regulatory changes, and FSO staff engagement activities Qualifications Required: - Relevant work experience supporting Wealth Management client advisors and their clients - Knowledge of Hong Kong and/or Singapore financial and regulatory landscapes - Client focused mindset and motivated to work in partnership with stakeholders to define practical solutions - Strong risk and control mindset with a structured and logical approach to data analysis and problem solving,