Unit Head Administration

Position Title: Unit Head – Admin

Department:

1. Job Purpose

F&B, Housekeeping, Security, and Maintenance

2. Key Responsibilities (Aligned to KRAs & KPIs)

A. Patient Satisfaction & Experience

1. Overall Experience Score – F&B, Housekeeping, Security, Maintenance

• Achieve and maintain

  C-Sat > 95%

  across four departments.
• Ensure patient experience data is captured accurately (Med Blaze or equivalent).
• Drive monthly patient feedback analysis with minimum

  30% discharged patient sample size

  .
• Implement corrective actions to improve service experience across all touchpoints.

B. Service Timeliness & Operational Efficiency

1. Cross-Department TAT Compliance

• Ensure

  95% compliance

  with Turnaround Times (TATs) across all service departments.
• Monitor and streamline workflow efficiency in F&B, HK, Security & Maintenance.
• Coordinate with clinical teams to avoid delays in patient care and support services.
• Conduct daily operational briefings and performance tracking.

C. Quality, Hygiene & Safety Governance

1. Departmental Quality Standards Compliance

• Ensure 100% adherence to:

• Food Safety, Tray Standards & Diet Accuracy (F&B)

• Cleaning Protocols, Infection Control & BMW compliance (HK)

• Fire & Safety Systems, Emergency Codes (Security)

• Preventive Maintenance & Equipment Uptime (Maintenance)

• Zero major NCs in

  NABH / FMS audits

  and closure of minor NCs within

  30 days

  .
• Conduct regular supervisory rounds and compliance audits across all service areas.
• Train teams on quality protocols and safety standards.

D. Vendor & Manpower Governance

1. SLA Delivery & Workforce Oversight

• Ensure

  100% SLA adherence

  across all outsourced vendors (F&B, HK, Security, MEP/Maintenance).
• Maintain

  100% manpower deployment

  as per sanctioned strength.
• Monitor productivity, roster management, shift planning, and attendance discipline.
• Conduct monthly SLA review meetings, highlight gaps, and drive improvement plans.
• Ensure documentation of vendor performance with scorecards and actionable plans.

E. Statutory, SOP & Documentation Compliance

1. Regulatory & Audit Adherence

• Ensure

  100% compliance

  with all statutory norms across the administrative unit.
• Oversee timely submission of:
• MIS reports
• AMC logs
• Temperature logs
• CCTV audits
• Monthly compliance scorecards
• Ensure

  zero open audit points beyond 30 days

  .
• Prepare for internal/external audits and drive closure of non-conformities.
• Ensure complete SOP adherence across departments.

F. Cost Control & Resource Optimization

1. Budget Adherence Across F&B, HK, Security & Maintenance

• Maintain cost budgets for:
• Outsourced manpower
• F&B consumption & inventory
• Maintenance R&M, electricity, fuel
• Ensure resource optimization without affecting service quality.
• Monitor consumption patterns, variance, and wastage control.
• Support procurement efficiency and vendor cost negotiations.

G. Risk, Safety & Crisis Management

1. Operational Safety & Emergency Readiness

• Ensure zero sentinel events related to facility services, cleaning, food, fire, or security.
• Conduct

  4 integrated mock drills annually

  .
• Ensure

  247 readiness

  of:
• Fire safety systems
• Emergency response teams
• Critical equipment uptime
• Safe patient movement pathways
• Lead emergency preparedness training and crisis response coordination.

3. Key Competencies

• Strong leadership of support service teams
• Hospital operations & facility management expertise
• Quality & NABH compliance orientation
• Patient experience management
• Vendor management & SLA governance
• Cost control & resource optimization
• Crisis response & safety awareness
• Analytical and data-driven decision-making
• Strong communication and stakeholder coordination

4. Qualifications & Experience

• Graduate / Postgraduate in Hospital Administration, Business Administration, or related field
• 8–12 years of experience in hospital/healthcare administration
• Proven experience managing F&B, HK, Security, and Maintenance operations
• Strong understanding of NABH, statutory compliance, and facility safety
• Experience in managing outsourced team performance and vendor governance

5. Internal & External Interactions

Internal:

Interested candidates can apply via naukri.com or share their cv on himanshu.purohit@parashospitals.com & himanshu.vyas@parashospitals.com or whatsapp on 8118890115