Uniphore Agent assist Solution architect

We are seeking an experienced and technically proficient professional to work on the Uniphore platform, with a primary focus on Agent Assist solutions. The ideal candidate will possess a strong understanding of the Uniphore stack, including its AI-driven speech analytics, real-time assistance, and automation capabilities.

Key Responsibilities:

• Product Understanding:

  Develop a comprehensive understanding of the Uniphore Agent Assist product, its features, capabilities, and integration points.

• Solution Design:

• Define and document the technical architecture required for deploying Agent Assist solutions.
• Chart out the high-level and detailed layout of the system, including front-end, back-end, data flows, APIs, and integrations.
• Create solution design documents that encompass scalability, security, and performance considerations.

• Architecture Definition:

• Design scalable, reliable, and secure architecture models aligned with client requirements.
• Identify and recommend the appropriate technology stack, tools, and services within or outside the Uniphore ecosystem.

• Implementation Planning:

  Collaborate with development teams to ensure designs align with technical capabilities and product standards.

• Stakeholder Communication:

  Effectively communicate technical solutions to cross-functional teams, including Product Management, Development, and Customer Support.

• Quality and Compliance:

  Ensure solutions adhere to best practices, compliance standards, and optimize for user experience.

• Continuous Improvement:

  Stay updated with Uniphore product updates, emerging AI/automation trends, and incorporate best practices into solution planning.

Qualifications:

• Proven experience working with Uniphore platform or similar conversational AI and Agent Assist solutions.
• Strong understanding of speech analytics, natural language processing, and AI technologies.
• Experience in designing end-to-end solution architectures, including diagramming and documentation.
• Knowledge of cloud architecture (AWS, Azure, Google Cloud) is a plus.
• Excellent communication and stakeholder management skills.
• Ability to translate business requirements into technical solutions.

Preferred Skills:

• Background in contact center solutions or customer service automation.
• Experience with APIs, integrations, and microservices architecture.
• Knowledge of data security standards and compliance regulations.