5 Agent Assist Jobs

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Role As a Delivery Project Manager, you will leverage your robust technical background in contact center technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise, and oversee project implementations. Your ability to communicate technical concepts effectively and build strong relationships with stakeholders is pivotal in driving project success and delivering solutions aligned with business objectives. Responsibility The Role Encompasses Several Critical Responsibilities: Scope Management - Develop, clarify, and manage the project scope, defining deliverables and ensuring targeted outcomes are achieved. Requirement Collaboration - Collaborate with stakeholders to derive both functional and non-functional requirements essential for project success. Project Management Deliverables - Develop, maintain, and distribute standard project management deliverables such as implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations to ensure successful project launches. Stakeholder Management - Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring the accuracy of project data in internal systems. Presentation & Relationship management - Present project results to customer stakeholders through insightful recommendations. Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service. Desired Experience 8 to 10 Yrs. Experience in Project / Program Management, account management, professional services or other direct customer facing role. Professional PM certification includes plausible PMP, Prince2, ITIL, Agile, SCRUM or equivalent. Experience of working on contact center technologies. Should be able to handle multiple projects at any given time. Drive and deliver the project on time and within the given budget Demonstrated understanding of Project Management processes, strategies, and methods Experience working in a high-level collaborative environment with a focus on teamwork. Ability to predict challenges and seek to proactively head-off obstacles. Strong written and verbal communication abilities in English and , capable of effectively presenting ideas and engaging in social interactions in the required language. Travel appropriately 50% of the time to customer sites. Good To have Experience in deploying speech analytics / Conversational BOT / Agent Assist. Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unifyand humanizeevery enterprise experience, please visit?www.uniphore.com. Show more Show less

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on the Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording among others, all while driving efficient time to value. Key Responsibilities :Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' business objectivesUnderstand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.Identify opportunities for upselling and cross-selling our solutions to existing clients.Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions. Requirements : Bachelor&aposs degree in Computer Science, Information Systems related field OR equivalent experience 3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations Strong technical background with knowledge of SaaS platforms, APIs, and cloud services Excellent project management skills with the ability to juggle multiple projects simultaneously Ability to translate complex concepts into actionable items to non-technical stakeholders Strong communication skills in English (both written and verbal) Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges Comfortable working in US hours Optional Requirements : Experience interacting with APIs and using cloud services Experience with integrating with CRMs such as Salesforce Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys Show more Show less

About Us Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three! Role Overview As the Director / Sr. Director Product Management for AI Products at Exotel, you will lead the strategy, roadmap, and execution of our AI product portfolio, which includes Conversational AI (voice bots and chatbots), Conversational Quality Analysis and Agent Assist. You will play a pivotal role in building cutting-edge AI-first experiences that enhance customer engagement, improve operational efficiency, and differentiate Exotels CPaaS and CCaaS offerings. This role requires a visionary product leader who combines a deep understanding of AI/ML technologies with strong business acumen, user empathy, and execution excellence. You will partner closely with Engineering, Data Science, Design, Marketing, and Customer teams to create scalable AI products that deliver measurable impact. Experience Product Leadership in AI 15+ years of total experience, with at least 5+ years leading AI/ML product development in a SaaS or cloud-based environment. Strong understanding of LLMs, NLP, Speech-to-Text, NLU/NLG, and AI frameworks. Track record of building and scaling AI products from 0 to 1 and 1 to scale. Enterprise & SaaS Experience At least 5 years of experience building products for enterprise-grade clients. Proven success working in B2B SaaS or enterprise tech domains. Prior exposure to customer experience, contact center automation, or sales/service productivity tools is a plus. Tech Fluency Comfortable working with AI/ML engineers and data scientists to define product requirements. Familiarity with model training workflows, data labeling, and model evaluation metrics. Deep appreciation for privacy, security, and ethical considerations in AI products. Business Acumen Ability to quantify TAM/SAM for AI opportunities and build strong business cases. Experience pricing AI solutions (consumption-based, usage-based, or per-seat licensing models). Strong metrics-orientation: focus on adoption, ROI, time-to-value, and operational efficiency. What You Bring Customer First Thinking: You prioritize real-world problems over technology novelty, focusing on how AI delivers outcomes. Strong Product Sense: You translate abstract ideas into structured product plans with measurable outcomes. Bias for Execution: Ability to lead complex AI initiatives with clarity, speed, and cross-functional collaboration. Continuous Learning: You stay updated on AI trends while grounding your decisions in customer feedback. Data-Informed Mindset: Youre fluent in experimentation, A/B testing, and feedback loops to inform product decisions. Thoughtful Collaboration: You foster a culture of alignment without authority, balancing conviction with openness. Leadership Team Leadership Experience hiring, coaching, and growing high-performing product managers. Ability to mentor team members on technical depth, strategy, and stakeholder influence. Cross-Functional Partnership Proven success working closely with AI/ML, engineering, data science, sales, and CX. Skilled in influencing exec stakeholders and aligning divergent viewpoints. Evangelism & Thought Leadership Comfortable representing Exotel at conferences, customer briefings, and analyst forums. Strong storytelling skills to drive internal alignment and external excitement. What This Role Offers Category-Creation Opportunity: Shape Exotels next-gen AI roadmap across customer engagement touchpoints. Impact at Scale: Drive real-time decisioning, automation, and personalization across millions of customer conversations. Innovation Playground: Work with state-of-the-art LLMs, speech models, and real-world data at scale. Career Acceleration: High-visibility role with potential to evolve into VP-level responsibilities. Collaborative Culture: Join a diverse team that values experimentation, humility, and shared win Show more Show less

You should have an understanding of configuring Genesys PureCloud and PureCloud BYOC Cloud. Design Genesys Architect flow using various Genesys tools, Google Dialog, and Voice Bots. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. Deep functional and technical understanding of APIs and related integration with external NLU services. Functional and technical understanding of building API-based integrations with Salesforce, MS Dynamics, etc. You should have 5 to 10 years of experience implementing multichannel self-service/IVR and Omni-Channel Routing Ige/PureCloud suite. Hands-on experience on Voice and Non-Voice (SMS, Email, Chat, etc.) applications solutioning using Genesys Cloud Architect. Experience in Genesys Infrastructure including QM, Dialer, Genesys WFM, Agent Assist, Text and Speech analytics, agent gamification. A Bachelor's Degree or equivalent in Computer Science, MIS, Engineering, or a directly related field is required, with a Master's Degree preferred. Ability to effectively communicate in both technical and business terms. Hands-on extensive experience in Genesys, Genesys Cloud platform. Ability to multitask, meet tight deadlines, shift and adjust work effort based on critical priorities and SLAs. Experience with Voice/Chat Bot technologies such as Genesys, Google DF, Lex, Nuance, etc. Generative AI experience is a plus. Key Skills required for this role include Genesys PureCloud, PureCloud BYOC Cloud, Genesys tools, Google Dialog, Voice Bots, QM, Dialer, Genesys WFM, Agent Assist, Text and Speech analytics, agent gamification, and Generative AI. Location for this position is CHN. The minimum required experience is 6 years. The contact person for this role is RMG, and the email ID is RMG@SERVION.COM.,

Job Description: We are seeking an experienced and technically proficient professional to work on the Uniphore platform, with a primary focus on Agent Assist solutions. The ideal candidate will possess a strong understanding of the Uniphore stack, including its AI-driven speech analytics, real-time assistance, and automation capabilities. Key Responsibilities: Product Understanding: Develop a comprehensive understanding of the Uniphore Agent Assist product, its features, capabilities, and integration points. Solution Design: Define and document the technical architecture required for deploying Agent Assist solutions. Chart out the high-level and detailed layout of the system, including front-end, back-end, data flows, APIs, and integrations. Create solution design documents that encompass scalability, security, and performance considerations. Architecture Definition: Design scalable, reliable, and secure architecture models aligned with client requirements. Identify and recommend the appropriate technology stack, tools, and services within or outside the Uniphore ecosystem. Implementation Planning: Collaborate with development teams to ensure designs align with technical capabilities and product standards. Stakeholder Communication: Effectively communicate technical solutions to cross-functional teams, including Product Management, Development, and Customer Support. Quality and Compliance: Ensure solutions adhere to best practices, compliance standards, and optimize for user experience. Continuous Improvement: Stay updated with Uniphore product updates, emerging AI/automation trends, and incorporate best practices into solution planning. Qualifications: Proven experience working with Uniphore platform or similar conversational AI and Agent Assist solutions. Strong understanding of speech analytics, natural language processing, and AI technologies. Experience in designing end-to-end solution architectures, including diagramming and documentation. Knowledge of cloud architecture (AWS, Azure, Google Cloud) is a plus. Excellent communication and stakeholder management skills. Ability to translate business requirements into technical solutions. Preferred Skills: Background in contact center solutions or customer service automation. Experience with APIs, integrations, and microservices architecture. Knowledge of data security standards and compliance regulations.