Uniphore Agent assist Solution architect Artec Solutions Bangalore

8.0 - 13.0 years

15 - 30 Lacs

bengaluru

Work from Office

Job Description: We are seeking an experienced and technically proficient professional to work on the Uniphore platform, with a primary focus on Agent Assist solutions. The ideal candidate will possess a strong understanding of the Uniphore stack, including its AI-driven speech analytics, real-time assistance, and automation capabilities. Key Responsibilities: Product Understanding: Develop a comprehensive understanding of the Uniphore Agent Assist product, its features, capabilities, and integration points. Solution Design: Define and document the technical architecture required for deploying Agent Assist solutions. Chart out the high-level and detailed layout of the system, including front-end, back-end, data flows, APIs, and integrations. Create solution design documents that encompass scalability, security, and performance considerations. Architecture Definition: Design scalable, reliable, and secure architecture models aligned with client requirements. Identify and recommend the appropriate technology stack, tools, and services within or outside the Uniphore ecosystem. Implementation Planning: Collaborate with development teams to ensure designs align with technical capabilities and product standards. Stakeholder Communication: Effectively communicate technical solutions to cross-functional teams, including Product Management, Development, and Customer Support. Quality and Compliance: Ensure solutions adhere to best practices, compliance standards, and optimize for user experience. Continuous Improvement: Stay updated with Uniphore product updates, emerging AI/automation trends, and incorporate best practices into solution planning. Qualifications: Proven experience working with Uniphore platform or similar conversational AI and Agent Assist solutions. Strong understanding of speech analytics, natural language processing, and AI technologies. Experience in designing end-to-end solution architectures, including diagramming and documentation. Knowledge of cloud architecture (AWS, Azure, Google Cloud) is a plus. Excellent communication and stakeholder management skills. Ability to translate business requirements into technical solutions. Preferred Skills: Background in contact center solutions or customer service automation. Experience with APIs, integrations, and microservices architecture. Knowledge of data security standards and compliance regulations.

Posted Date not available

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.