UK Pensions// Team Manager

Role & responsibilities

• Possess working knowledge and experience in managing UK Pensions back-office employees, with a solid understanding of internal service level agreements (SLAs) and expertise in defined benefit (DB) pension schemes.
• Demonstrate proven experience in managing relationships with both internal and external stakeholders.
• Exhibit leadership and management skills, including handling employee relations (ER) issues, and applying core disciplines such as motivation, planning, and change management.
• Collaborate with team members to meet customer needs in a responsive and efficient manner.
• Provide coaching, mentoring, and development to others, offering guidance and support to help individuals grow professionally.
• Create comprehensive, well-structured, and insightful reports, showcasing experience in report writing.
• Utilize strong project management skills to understand and interpret project plans, prioritize tasks, evaluate and track progress, manage project deliverables, and support teams through change.
• Interpret statistics and drive improvements with data analysis skills. Communicate effectively, both verbally and in writing, managing conflicting relationships and adapting communication styles to suit the audience.
• Be proficient in Microsoft Office applications, including Excel, and demonstrate computer literacy.
• Exhibit strong organizational and prioritization skills, with effective time management.
• Show passion and motivation to succeed as part of a team, contributing to collective goals and fostering a positive and collaborative work environment.
• Empower the team and provide support to enhance their technical competency, improve delivery efficiency, and achieve quality output, while meeting individual, team, and departmental objectives.
• Manage resource allocation, including daily/weekly demand data analysis and evaluation of resource availability, to ensure contracted and operational targets are met, supporting other teams as needed.
• Manage employment related issues, actively involved in hiring, training and evaluating employees
• Actively participating in hiring, training, and evaluating employees.
• Attend onshore training to reduce queries and enhance knowledge enablement.
• Represent the team in department and company activities and projects, engaging in discussions and plans.
• Drive employee engagement.

Preferred candidate profile

• Any Graduate
• 5 plus years of experience in UK Pension
• 3 plus years of experience in Team Handling

Interested candidates, please share your updated resume at sneha.acharya@capita.com