U.K. Logistics Support Team Voice Process Role

As a Logistics Caller at Zouma Consulting Services in Mohali, Punjab, you will be responsible for supporting U.K.-based logistics operations by making and receiving calls to/from clients and logistics partners, coordinating pickups and deliveries, confirming shipment status, handling client inquiries, updating internal systems, and ensuring smooth operations and customer satisfaction. Your key responsibilities will include: - Making and receiving calls to/from clients and logistics partners in the U.K. - Coordinating pickups, deliveries, and other transport logistics. - Confirming, updating, and following up on shipment status with accuracy. - Handling client inquiries and resolving issues in a timely and professional manner. - Maintaining records and updating internal systems with call and logistics details. - Collaborating with internal teams to ensure smooth operations and customer satisfaction. - Maintaining a high level of service quality and professionalism during all interactions. To excel in this role, you should possess the following skills and qualifications: - Excellent verbal and written communication skills in English. - Strong interpersonal skills and confident telephone manner. - Basic understanding of logistics and customer service practices (training will be provided). - Ability to multitask, prioritize, and manage time effectively. - Proficiency in MS Office and familiarity with CRM systems is a plus. - Willingness to work in U.K. shift hours. Preferred Candidate Profile: - Prior experience in international voice process, customer support, or logistics is an advantage. - Freshers with strong communication skills are welcome to apply. - Team player with a proactive attitude and willingness to learn. In addition to the above role-specific details, Zouma Consulting Services offers the following benefits to its employees: - Flexible schedule - Health insurance - Leave encashment - Life insurance - Paid sick time - Paid time off - Provident Fund Please note that this is a full-time, permanent position with the work location being in person at the Mohali office.,