PCI Compliance Specialist VikingCloud India

1.0 - 5.0 years

0 Lacs

vadodara, gujarat

On-site

As a PCI Compliance Specialist working at our Vadodara Office, you will be responsible for providing professional and accurate support to our merchant customers through inbound and outbound calls, emails, and web-chat communication methods. Your role will involve educating callers on the significance of achieving and maintaining PCI-DSS Compliance and offering the necessary assistance at each stage of the process. You will have the opportunity to identify ways to promote Sysnet products and services effectively and provide excellent customer support. Your aim will be to achieve first call resolution by gathering essential information efficiently and effectively during calls, chats, or emails. Handling assertive or complicated calls will require you to respond in a calm, clear, respectful, and helpful manner. Logging each call accurately using the appropriate systems and guidelines is crucial, as well as managing call/chat metrics according to specified goals and Service Level Agreements. Additionally, you may be required to take on extra responsibilities as per the business requirements. To qualify for this role, you must be a minimum graduate or equivalent with at least 1 year of experience in a customer service environment, preferably in a call center setting. Strong communication skills, especially in verbal English, are essential. You should have proven experience in handling customer interactions through live chat platforms and call lines while maintaining response time and quality standards. Attention to detail, multitasking abilities, proficiency in computer and email usage (including MS Office), strong decision-making skills, and problem-solving abilities are necessary. Flexibility in working shifts, adherence to schedules, being a team player with a positive outlook, and a passion for customer support are qualities we value in our team members.,

Posted 2 days ago

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Customer Service Advisor HireWave

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be responsible for handling outbound sales calls and providing customer support as a full-time Customer Service Advisor for US Outbound Sales at HireWave in Noida. Your primary duties will include ensuring customer satisfaction, maintaining a professional telephone manner, and working closely with potential clients to achieve sales targets. To excel in this role, you must possess customer-focused service skills, a strong telephone manner, and proven experience in customer service. Excellent communication and interpersonal skills are essential, along with the ability to work independently and as part of a team. Prior experience in sales or a related field would be advantageous, and a Bachelor's degree in a relevant field or equivalent experience is preferred.,

Posted 3 days ago

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