10 Telephone Manner Jobs

As a Customer Service Operations Manager at our Mumbai office, you will be responsible for ensuring exceptional service delivery to both internal and external customers through effective management of the Membership and Customer Service Team. Your role will involve overseeing inbound and outbound communication, handling calls and tickets within service-level agreements, and supporting incoming web and sales requests. You will play a key role in optimizing operational processes, driving team performance, and enhancing customer satisfaction. Your main tasks will include leading and managing teams to ensure operational efficiency, implementing processes to enhance service quality, and overseeing India operations for cost-effective service delivery. You will also be responsible for managing customer service and membership operations through training, process enhancements, and the use of CRM tools like Salesforce and Zendesk. Additionally, you will drive membership engagement initiatives, identify and mitigate operational risks, and ensure compliance with guidelines. To excel in this role, you must possess excellent organizational and coordination skills, strong communication abilities, and the capability to manage multiple priorities under pressure. Your experience should include 7-10 years in a similar role with 5+ years of people management experience. Proficiency in using CRM tools, strong negotiation skills, and the ability to drive revenue growth through strategic sales initiatives are essential. Ideally, you should hold a degree in a business subject and have experience in travel or logistics-related areas. Experience in sales within a health, safety & environmental industry would be an advantage. Your success in this role will be measured by your ability to meet KPIs, drive operational excellence, and contribute to the overall growth and success of the business. If you are a results-oriented individual with a proven track record in managing customer service operations, driving sales performance, and leading high-performing teams, we invite you to apply for this exciting opportunity. Join us in our mission to deliver outstanding service and drive continuous improvement in customer satisfaction and operational efficiency.,

You are invited to join the sales team of a well-known electronics brand located in the vibrant Chandni Chowk area of Kolkata as a Telecaller. Your role will involve engaging potential customers over the phone in a professional and friendly manner, without the pressure of meeting sales targets. Your primary responsibilities will include making outbound calls to promote products and services, providing clear explanations of product details and offers, documenting customer interactions, following up on leads, and nurturing positive relationships with clients through phone conversations. To excel in this role, you should possess strong communication skills in English, Hindi, and Bengali, a confident and courteous telephone etiquette, a basic understanding of electronics products, proficiency in client interactions, and a background in telecalling or customer service would be advantageous. This is a full-time position with a day shift schedule, and the work location is on-site at Chandni Chowk, Kolkata. Join us in creating meaningful connections with customers through genuine conversations and effective product pitches.,

You are a Logistics Caller at Zouma Consulting Services, based in Mohali, Punjab. In this full-time role with a U.K. Shift timing (1:00 PM - 10:00 PM IST), you will be responsible for supporting the U.K.-based logistics operations. As an energetic professional with excellent communication skills and a customer-first attitude, you will handle international client interactions confidently and efficiently. Your key responsibilities will include making and receiving calls to/from clients and logistics partners in the U.K., coordinating pickups, deliveries, and other transport logistics, confirming, updating, and following up on shipment status with accuracy, handling client inquiries and resolving issues in a timely and professional manner, maintaining records, and updating internal systems with call and logistics details. You will also collaborate with internal teams to ensure smooth operations and customer satisfaction, maintaining a high level of service quality and professionalism during all interactions. To excel in this role, you should possess excellent verbal and written communication skills in English, strong interpersonal skills, and a confident telephone manner. A basic understanding of logistics and customer service practices is preferred, and training will be provided. You must have the ability to multitask, prioritize, and manage time effectively, proficiency in MS Office, and familiarity with CRM systems is a plus. Your willingness to work in U.K. shift hours is essential. Preferred candidates will have prior experience in international voice process, customer support, or logistics. However, freshers with strong communication skills are also welcome to apply. A team player with a proactive attitude and willingness to learn will thrive in this role. This full-time, permanent position offers a flexible schedule, health insurance, leave encashment, life insurance, paid sick time, paid time off, and provident fund benefits. The work location is on-site in Mohali, Punjab, during evening, fixed, rotational, or U.K. shifts.,

You will play a critical role in supporting the Global Account Receivable team across multiple business units at Gilbarco Veeder-Root (GVR). As a self-starter with strong technical knowledge, you will be responsible for posting cash and allocation on a daily basis for EU entities across 6 different ERP systems. Your core job responsibilities will include reconciling customer accounts, maintaining customer master data, and conducting customer credit checks while ensuring compliance with delegation of authority matrix approval. In addition to your day-to-day tasks, you will be expected to proactively seek process improvements, collaborate with finance team members globally, and strive to create innovative solutions. You will manage month-end close and reporting processes, continuously seeking opportunities for improvement and efficiency. The ideal candidate will have a background in credit control with at least 3 years of relevant experience. Experience in working in a multinational organization and processing high volume transactions in a complex multi-country/ERP environment is essential. Strong time management, prioritization skills, and the ability to build trusted relationships are key attributes for this role. Excellent English communication skills, both written and oral, are required. You should be adaptable, able to work independently and as part of a team, and focused on continuous improvement. Knowledge of ERP systems, particularly within the order-to-cash section, is preferred, with experience across multiple systems being a plus. Gilbarco Veeder-Root is a technology leader in retail and commercial fueling operations, providing integrated solutions from the forecourt to the convenience store and head office. With a history of over 150 years, Gilbarco has built a reputation for long-term partnerships, uncompromising support, and reliability. Product lines include fuel dispensers, tank gauges, and fleet management systems. Vontier, the parent company of Gilbarco Veeder-Root, is a global industrial technology company focused on productivity, automation, and multi-energy technologies for a connected mobility ecosystem. Vontier emphasizes continuous improvement, innovation, and a culture that empowers employees to drive meaningful change. By joining Vontier, you will have the opportunity to steer your career towards success in a dynamic, innovative, and inclusive environment where personal growth, work-life balance, and collaboration are valued. If you are passionate about navigating challenges, seizing opportunities, and contributing to a sustainable future, join our community at Vontier. We are committed to providing you with the tools, support, and opportunities needed to thrive both personally and professionally. Together, let's enable the way the world moves!,

The primary objective of the role is to promote Progno products to New-to-Firm clients and crossdefine to existing clients for conversion, thereby contributing to User database generation & Topline fee growth. Your responsibilities will include client co-ordination, follow up with clients for target achievements, making outbound calls and mails to prospective customers, managing the entire Customer Care Team & all accounts given to you, and identifying areas for improvement and scope projects. You will be required to review the performance of the KPIs on a near term basis, manage financials of relationships, ensure engagement of channels and channel employees around business objectives & results, and develop & implement initiatives to motivate & retain high-performing talent. You should possess a confident and friendly telephone manner, ability to learn quickly by doing, accurate data inputting skills, excellent time management skills, and be a practical decision-maker with basic knowledge of finance & marketing. Smart individuals with sales skills, who can work with minimal supervision and under pressure, are preferred. Excellent verbal and written communication skills in Malayalam, English, and Hindi are essential. Proficiency in MS Excel, preferably with prior experience in Banking, Finance, or Third-Party Distribution Life Insurance sales, along with analytical skills in business planning and cost management is required. The ideal candidate should be a Graduate, Postgraduate, preferably MBA in Finance & Marketing, with a minimum of 3-6 years of experience in the SME Business function (Bank and NBFCs) with a degree/PG in finance, accounting, or another related field. Language skills in English/Hindi are mandatory, and regional language skills will be an added advantage. The shift for this role is in the morning from 9.30 am to 7.00 pm, and the location is Cochin, Kerala. If you meet the requirements mentioned above and are interested in this opportunity, please send your latest resume to hr@progno.co.in. Additionally, if you know someone who would be a perfect fit for this role, please encourage them to apply.,

This position is ON-SITE working in the office 5 days a week. You'll be well placed in our dynamic and friendly team situated in the prestigious Silver Utopia Building, Chakala, Andheri East, Mumbai 400099, Maharashtra. Overview of the position: The Human Resources Administrative Assistant is an integral part of Ziksus Business operations and Office team. You will provide quality customer service to all internal and external customers of Ziksu, communicate effectively, model integrity and respect in all interactions, prioritize work effectively, have strong organizational skills, high attention to detail, exceptional multitasking abilities, possess excellent communication skills, have excellent customer service skills, have a polite telephone manner, and always maintain a well-presented appearance. Requirements of the position: You are expected to operate within Ziksus framework, policies, and procedures, ensuring effective transparency and accountability in all activities. Work collaboratively with staff in other departments to foster a compliance culture, achieve common goals, and best practices. Communicate effectively with staff at all levels across the organization, demonstrate initiative, autonomy, analytical problem-solving skills, and alignment with Ziksus strategic objectives. Always maintain a strong customer focus, consider Ziksus objectives first when undertaking all duties, ensuring zero tolerance for non-compliance, model integrity, professionalism, and respect in all interactions, champion a compliance culture, demonstrate exceptional research, conceptual and risk management skills, actively participate in providing innovative solutions to strategic and complex issues, display a well-developed knowledge and understanding of the legislative framework, standards, risk management, and best practice methodologies relevant to financial compliance, support organizational change and continuous improvement by actively contributing to achieve Ziksus vision, mission, and priorities. Role specific responsibilities: You will be responsible for assisting with the day-to-day administrative tasks of the HR department, including data entry, document management, and record keeping. Supporting the recruitment process by assisting with job postings, scheduling interviews, and preparing onboarding paperwork for new hires. Maintaining accurate and up-to-date employee records and HR databases, assisting with the preparation of HR reports and metrics, providing administrative support to the HR team and other departments as needed, coordinating interview schedules and general administration for Human Resources recruitment, handling and/or redirecting queries and complaints via phone, email, and general correspondence, taking and ensuring messages are passed to the appropriate staff member in a timely manner, greeting all visitors, ensuring they sign in and receive a visitor pass as per security and company protocol, performing general and ad-hoc administration duties as required, maintaining statistics and reporting as necessary. Qualifications & experience: You must have strong organizational and time management skills, proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams), experience with record-keeping and data management, proficient English with excellent written and verbal communication skills, ability to interact professionally with employees and management, ability to maintain confidentiality of sensitive employee information, work collaboratively with others, and contribute to a positive work environment, possess a diploma or Certificate IV in Business (Administration) with at least 1-year of recent, hands-on HR Support or Administrative experience. You must answer the questions attached and provide your resume. Please note: Preference will be given to availability for an IMMEDIATE START (within 7 Days). For any queries, please reach out to work@ziksu.com.,

As a Customer Service Advisor for US Outbound Sales at HireWave, located in Noida, you will play a crucial role in handling outbound sales calls, providing exceptional customer support, ensuring high levels of customer satisfaction, and maintaining a professional telephone manner. Your primary responsibility will be to work closely with potential clients to highlight the benefits of our services and meet sales targets effectively. To excel in this role, you must possess customer-focused service and customer satisfaction skills, along with a strong telephone manner and customer support capabilities. Your ability to communicate effectively, both verbally and in writing, coupled with excellent interpersonal skills, will be essential for success. You should be comfortable working independently as well as part of a team, demonstrating your adaptability and collaborative spirit. While prior experience in sales or a related field is advantageous, it is not mandatory. However, a proven track record in customer service is crucial. If you hold a Bachelor's degree in a relevant field or have equivalent experience, it will be considered a valuable asset. Join us at HireWave and be part of a dynamic team that is dedicated to providing up-to-date information about new jobs, internships, and career programs. Take on this exciting opportunity to enhance your customer service skills and contribute to the growth of our platform.,

As a Senior Customer Service Advisor at our company based in Ahmedabad, you will play a key role in addressing customer inquiries, offering support and guidance on our products and services, and ensuring overall customer satisfaction. Your primary responsibilities will include handling customer interactions with professionalism, maintaining a proficient telephone manner, and delivering timely and accurate information to our valued customers. To excel in this position, you must possess customer-focused service skills, exceptional telephone etiquette, and a strong ability to provide top-notch customer support. Your communication skills should be excellent, allowing you to effectively engage with customers and address their needs. Additionally, your problem-solving abilities will be crucial in resolving any issues or concerns that may arise during customer interactions. While working on-site, you will have the opportunity to showcase your expertise in customer service and leverage your experience to enhance our customers" overall experience. A background in the automobile industry would be advantageous for this role, although it is not mandatory. We are looking for candidates with a Bachelor's degree or equivalent experience in customer service who are eager to contribute to our team and uphold our commitment to exceptional customer service.,

As a PCI Compliance Specialist working at our Vadodara Office, you will be responsible for providing professional and accurate support to our merchant customers through inbound and outbound calls, emails, and web-chat communication methods. Your role will involve educating callers on the significance of achieving and maintaining PCI-DSS Compliance and offering the necessary assistance at each stage of the process. You will have the opportunity to identify ways to promote Sysnet products and services effectively and provide excellent customer support. Your aim will be to achieve first call resolution by gathering essential information efficiently and effectively during calls, chats, or emails. Handling assertive or complicated calls will require you to respond in a calm, clear, respectful, and helpful manner. Logging each call accurately using the appropriate systems and guidelines is crucial, as well as managing call/chat metrics according to specified goals and Service Level Agreements. Additionally, you may be required to take on extra responsibilities as per the business requirements. To qualify for this role, you must be a minimum graduate or equivalent with at least 1 year of experience in a customer service environment, preferably in a call center setting. Strong communication skills, especially in verbal English, are essential. You should have proven experience in handling customer interactions through live chat platforms and call lines while maintaining response time and quality standards. Attention to detail, multitasking abilities, proficiency in computer and email usage (including MS Office), strong decision-making skills, and problem-solving abilities are necessary. Flexibility in working shifts, adherence to schedules, being a team player with a positive outlook, and a passion for customer support are qualities we value in our team members.,

You will be responsible for handling outbound sales calls and providing customer support as a full-time Customer Service Advisor for US Outbound Sales at HireWave in Noida. Your primary duties will include ensuring customer satisfaction, maintaining a professional telephone manner, and working closely with potential clients to achieve sales targets. To excel in this role, you must possess customer-focused service skills, a strong telephone manner, and proven experience in customer service. Excellent communication and interpersonal skills are essential, along with the ability to work independently and as part of a team. Prior experience in sales or a related field would be advantageous, and a Bachelor's degree in a relevant field or equivalent experience is preferred.,