UAM/IAM Technical Consultant

Job Summary

We are seeking a detail-oriented and security-focused User Access Management (UAM) Technician to join our IT/Security team. The ideal candidate will play a key role in managing user access rights, maintaining secure access across systems, and ensuring compliance with identity governance policies and SOX regulatory requirements. This position is critical to protecting the organizations digital assets by enforcing appropriate access controls across our enterprise environment and supporting audit readiness through accurate documentation and controls.

Key Responsibilities:

• Access Provisioning & Deprovisioning
• Create, modify, and deactivate user accounts in accordance with company policy and onboarding/offboarding procedures.
• Coordinate with HR and department leads to process access requests for new hires, terminations, and role changes as needed.
• Access Reviews & Audits
• Conduct periodic access reviews to ensure users have appropriate permissions.
• Support internal and external audits by providing access logs and control documentation.
• System Integration & Automation
• Assist in implementing and maintaining identity and access management tools and workflows.
• Help automate provisioning tasks using tools like Active Directory, Azure AD, Okta and Exchange.
• Security & Compliance
• Monitor for unauthorized access attempts and escalate incidents as necessary.
• Ensure compliance with SOX and other regulatory requirements.
• User Support & Troubleshooting
• Respond to access-related service tickets in a timely manner.
• Troubleshoot account and login issues across multiple platforms and escalate to engineering/security teams as needed.
• Maintain accurate and up-to-date documentation for user access procedures, systems, and policies (SOP)

Required Qualifications

• Associate or bachelor’s degree in information technology, Cybersecurity, or a related field.
• 2+ years of experience in IT support, security operations, or identity and access management.
• Hands-on experience with (Active Directory, AD Manager Plus, Okta, MS Azure and Exchange, and MS Licenses, etc.).
• Strong understanding of access control principles and user lifecycle management.
• Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
• Excellent attention to detail, communication, and organizational skills.