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Accenture in India
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Trust & Safety Analyst

Trust & Safety Analyst

Accenture in India

3 - 5 years

0 Lacs

hyderabad telangana india

Posted:22 hours ago| Platform:

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Skills Required

content strategy consulting technology network power training support escalation management audits coaching

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

User-Generated Content Moderation - Content Moderation

Designation:

Trust & Safety Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for?

The person will be responsible in providing technical and policy-related support for the analyst. The Subject Matter Expert is the first point of escalation should there be questions on policies. The individual will be responsible in providing guidance on how to treat the content and course through questions to the right support teams ? Strong read and write skills in English is a must ? Strong read and write skills in the language the analyst is hired for ? Strong knowledge of cultural context in the market supported ? Strong grasp of client policies and procedures ? Ability to work analytically within a problem-solving environment ? Strong orientation to help out others to be successful ? Adaptable to learn new processes, concepts, and skills. ? Demonstrates the ability to work as part of a team adding positive attitude and business focus ? Ability to work in a fast-paced work environment ? Ability to communicate in a dynamic environment throughout all management levels ? Ability to solve urgent matters and work under pressure ? Reliable, proactive approach to entrusted tasks ? Moderate to no travel depending on project involvement ? Cyclical work shift including work hours at night ? Overtime may be required

Roles and Responsibilities:

? Walking the floor to respond to questions, escalations and spot behaviors/work practices that needs to be addressed real-time (25% of the time) ? Perform side by side audits to his/her analysts once a week ? Conduct error coaching sessions with his/her analysts on a daily basis ? Collate error trends in the team and address systemic problems through a daily huddle ? Ensure that analysts visit the My Accuracy tab daily and facilitate dispute process ? Perform quality reviews weekly ? Perform content reviews per weekly ? Act as a POC for open client-facing roles ? Support backlog reduction efforts if needed ? Course through open questions and concerns to responsible support teams and close the loop with analysts

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Trust & Safety Analyst