Trucking Insurance Customer service representative

You are a detail-oriented and client-focused Customer Service Representative (CSR) joining a trucking insurance agency. As the primary point of contact for commercial trucking clients, you will handle policy inquiries, certificates of insurance, renewals, endorsements, and claims support. Your role demands strong communication skills, a customer-first attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment. Your responsibilities include delivering exceptional service to commercial trucking clients through phone, email, and in-person interactions. You will address client inquiries regarding coverage, billing, policy status, and claims processes. Issuing Certificates of Insurance (COIs) promptly and accurately, processing policy changes, endorsements, renewals, and cancellations, and assisting with new business onboarding and documentation are crucial tasks. Furthermore, you will communicate with insurance carriers regarding policy information, coverage options, and claims follow-up. Maintaining up-to-date client records in agency management systems, ensuring compliance with state and federal regulations related to commercial transportation insurance, and providing support to agents and producers with administrative tasks as required are also part of your responsibilities. This is a full-time position with benefits such as food provided and paid time off. The ideal candidate should have at least 1 year of experience in trucking insurance, with proficiency in English (Required) and Hindi (Preferred). The expected start date for this role is 15/08/2025.,