Trip Advisor

Role Overview: As a Trip Advisor at MakeMyTrip's Corporate Channel, your primary focus will be on managing and nurturing relationships with HNI and CXO clients. You will deliver end-to-end, white-glove service covering flights, hotels, visas, leisure packages, events, and concierge experiences tailored to the unique needs of senior leadership and other high-value clients. Your role requires strong strategic account management skills, operational excellence, and a commitment to client satisfaction. Key Responsibilities: - Serve as the single point of contact for HNI and CXO clients, building long-term trust-based relationships and delivering highly personalized service. - Manage all aspects of client requirements, including travel arrangements, event planning, leisure packages, concierge services, and on-ground support, ensuring the highest standards of professionalism and discretion. - Identify opportunities to expand business with existing clients, negotiate high-value deals, and introduce new products and services aligned with client needs. - Coordinate with internal teams and external partners to deliver seamless solutions, resolve issues promptly, and secure the best terms for clients. - Maintain accurate records of client interactions, preferences, and feedback, and create memorable experiences by leveraging detailed preference profiles and proactive service models. Qualification Required: - 3-8 years of experience in premium client servicing, travel desks, or relationship management for HNI/CXO segments. - Graduate/Postgraduate (MBA/PGDM preferred) from a reputed institute. - Proven track record in account management, negotiation, and delivering high-touch, personalized client experiences. - Strong communication, interpersonal, and stakeholder management skills. - Proficiency in MS Office and CRM tools. Additional Company Details: MakeMyTrip's Corporate Channel business enables organizations to manage their travel and event requirements efficiently. MyBiz, the flagship product, simplifies business travel by offering real-time bookings, policy compliance, and cost optimization. The business also includes a fast-growing MICE vertical that provides end-to-end solutions for group travel and events, along with a dedicated HNI Travel team for personalized travel requirements of senior leaders and high-net-worth individuals. Together, MyBiz, MICE, and the HNI Travel team position MakeMyTrip as a comprehensive partner for corporate mobility and engagement.,