Job
Description
Key Responsibilities: 1. Sales Strategy and Leadership: - Develop and execute a comprehensive sales strategy that aligns with the company's objectives, focusing on B2B market. - Lead, motivate, and manage the sales team to drive revenue growth, increase market share, and achieve sales targets. - Liaising with travel agents and bring new business for the company. - Establish sales goals and KPIs, tracking performance and implementing corrective actions as needed. - Develop strong relationships with key clients, travel agencies, and strategic partners to expand the business. - Analyse market trends, customer insights, and competitor activity to adjust sales strategies and identify new growth opportunities. 2. Operations Management: - Oversee all operational aspects of the travel business, ensuring smooth execution of day-to-day activities, from bookings to post-trip support. - Manage the coordination of travel logistics, including transportation, accommodations, and customer service. - Implement operational processes and best practices to streamline workflows and improve efficiency across sales, bookings, and customer service teams. - Ensure compliance with industry regulations, safety protocols, and internal company policies. - Monitor key performance indicators (KPIs) related to operations and make data-driven decisions to improve service delivery and cost management. 3. Customer Experience and Service Delivery: - Ensure the highest standards of customer service across all touchpoints, from pre-booking consultations to post-trip feedback. - Oversee the resolution of customer complaints and issues, ensuring a quick and effective resolution to maintain customer satisfaction and retention. - Collaborate with marketing and product teams to tailor offerings based on customer preferences and market demand. - Continuously evaluate and improve the customer journey to enhance satisfaction, loyalty, and repeat business. 4. Team Leadership and Development: - Lead and inspire a multidisciplinary team, including sales, operations, customer service, and logistics staff. - Foster a collaborative and high-performance team culture, encouraging accountability, innovation, and growth. - Develop training programs and continuous learning opportunities to ensure the team stays current with industry trends, technology, and customer expectations. - Conduct performance reviews, provide coaching, and ensure staff are equipped with the tools and knowledge to succeed. 5. Vendor and Supplier Management: - Build and maintain strong relationships with travel suppliers, including airlines, hotel chains, tour operators, and other service providers. - Negotiate competitive contracts and pricing with suppliers while ensuring high service quality and reliability. - Evaluate vendor performance regularly to identify areas for improvement or opportunities to optimize costs and service offerings. - Ensure that supplier and vendor agreements comply with regulatory and company standards. 6. Financial Oversight and Budget Management: - Develop and manage budgets for both the sales and operations departments, ensuring financial targets and profitability goals are met - Implement cost-control measures and identify opportunities for improving operational efficiencies without compromising quality. - Analyze financial and operational data to make informed decisions and report on key metrics to senior leadership. 7. Cross-Functional Collaboration: - Collaborate with the marketing, finance, IT, and product teams to ensure seamless operations across all functions. - Work closely with senior leadership to contribute to the strategic planning and growth of the travel division. - Drive cross-functional initiatives that enhance the overall customer experience, operational efficiency, and market position.
