Travel Operations Head (FIT)

You are required to lead and manage the FIT post-sales operations team. Your responsibilities will include ensuring the smooth execution of all booked FIT files from confirmations to final documentation. You will need to coordinate with hotels, transport vendors, DMCs, and internal departments. Additionally, monitoring service quality and handling escalations professionally, overseeing visa, insurance, and other travel-related processes, and streamlining internal processes for operational efficiency are crucial. Your role also involves training and mentoring the operations team to achieve excellence. Key Responsibilities: - Lead and manage the FIT post-sales operations team - Ensure smooth execution of all booked FIT files from confirmations to final documentation - Coordinate with hotels, transport vendors, DMCs, and internal departments - Monitor service quality and handle escalations professionally - Oversee visa, insurance, and other travel-related processes - Streamline internal processes for operational efficiency - Train and mentor the operations team to achieve excellence Requirements: - Minimum 8+ years of experience in travel operations (FIT segment) - Proven leadership and team management skills - Excellent communication, negotiation, and problem-solving ability - In-depth knowledge of global destinations, vendor networks, and back-end systems,