Travel Operations Head (FIT)

We are looking for a seasoned professional to lead our FIT (Free Independent Traveller) Operations team. The ideal candidate will bring strong leadership, industry knowledge, and a sharp eye for execution excellence.

Key Responsibilities:

• Lead and manage the FIT post-sales operations team
• Ensure smooth execution of all booked FIT files — from confirmations to final documentation
• Coordinate with hotels, transport vendors, DMCs, and internal departments
• Monitor service quality and handle escalations professionally
• Oversee visa, insurance, and other travel-related processes
• Streamline internal processes for operational efficiency
• Train and mentor the operations team to achieve excellence

Requirements:

• Minimum 8+ years of experience in travel operations (FIT segment)
• Proven leadership and team management skills
• Excellent communication, negotiation, and problem-solving ability
• In-depth knowledge of global destinations, vendor networks, and back-end systems