Travel Consultant

Role: Travel Agent / Consultant

Sub-Department: Voice

Work Shift: Rotational 9-hour shifts

Week Off: 2 days rotational weekly off

Position Overview:

The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market. This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment. 

Key Responsibilities:

• Handle inbound calls from passengers of international airlines and US/Canada based corporate clients, providing seamless travel solutions.

• Manage flight bookings, cancellations, and itinerary changes using GDS systems (Amadeus, Sabre, World span, Apollo, GAL).

• Assist B2B partners and corporate clients with travel-related inquiries, ensuring adherence to service standards.

• Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on US geography and airport codes.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to ensure smooth operations and high customer satisfaction.

• Adapt to rotational shifts (24/7 environment) with flexibility for 9-hour shifts and weekly offs as per business needs.

Skills & Qualifications:

• Experience: 3-8 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years).

• Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL).

• Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes.

• Communication: Excellent verbal and written English skills for global client interactions.

• Work Ethic: Willingness to work in rotational shifts, including nights/weekends.

• Education: Graduate from a recognized university.

• Preferred: Candidates with self-conveyance (no transport provided).

Note: Immediate joiners preferred. Candidates must be comfortable with 24/7 operations and on-site work in Noida.

Contact Person - Mahima (8130093781