2 - 7 years

1 - 5 Lacs

Posted:20 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • GDS Operations:

    Proficiently manage all aspects of international ticketing using

    Amadeus, Galileo, and other major Global Distribution Systems (GDS)

    . This includes, but is not limited to, flight searches, itinerary creation, fare construction, and ticket issuance.
  • Ticketing Expertise:

    Demonstrate in-depth knowledge of airline rules and regulations pertaining to international ticketing, including fare classes, baggage allowances, and special service requests.
  • Seat Management:

    Effectively handle

    seat blocking

    and manage preferred seating arrangements for travelers.
  • Routing & Itinerary Optimization:

    Advise on optimal routing options, considering cost-effectiveness, travel time, and traveler preferences, while adhering to airline and client policies.
  • Post-Ticketing Management:

    Expertly manage

    cancellations, refunds, and re-issuance

    of international tickets in compliance with airline policies and GDS procedures.
  • No-Show Management:

    Understand and apply

    no-show rules

    to minimize penalties and ensure accurate record-keeping.
  • ADM Reconciliation:

    Proactively

    manage and resolve Airline Debit Memos (ADMs)

    from airlines, ensuring financial accuracy and minimizing discrepancies.
  • Airline Relationship Management:

    Cultivate and maintain

    good connect with the Airline fraternity

    to facilitate smooth operations, negotiate favorable terms, and resolve complex issues efficiently.
  • Client & Stakeholder Support:

    Provide exceptional support to the client's employees and internal stakeholders, ensuring their travel needs are met with high efficiency and professionalism.
  • Cost Optimization:

    Continuously identify opportunities for

    savings

    on international ticketing, utilizing GDS functionalities and airline relationships to secure the best possible fares and routes.
  • Shift Work:

    Be willing to work in

    shifts for approximately one week in a month

    , which will include

    weekend shifts

    (Saturday and Sunday). This is essential to provide continuous support to our client.
  • Professional Conduct:

    Maintain a

    well-mannered and professional demeanor

    at all times, representing Cleartrip with integrity and providing a positive experience for all interactions.

  • Mandatory hands-on expertise in Amadeus and Galileo GDS.

    Experience with other GDS systems is a significant advantage.
  • Comprehensive understanding of international fare rules, ticketing procedures, and airline policies.
  • Demonstrated experience in seat blocking, routing, and post-ticketing operations (cancellations, refunds, re-issuance).
  • Strong knowledge of no-show rules and ADM management.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Problem-solving attitude with a keen eye for detail.
  • Customer-centric approach with a focus on client satisfaction.
  • Flexibility to work in rotational shifts, including weekends (one week per month).
  • Proficiency in English (written and spoken). Knowledge of Hindi or other regional languages is a plus.

Preferred Qualifications:

  • Certification in Amadeus and/or Galileo GDS.
  • Experience working with large corporate clients.
  • Prior experience in a role requiring direct interaction with airlines for dispute resolution or special requests.

Preferred candidate profile

Candidates who are ready to Work in Contractual Role

Payroll is Ascent HR

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