Travel Consultant

Role & responsibilities

• GDS Operations:

  Proficiently manage all aspects of international ticketing using

  Amadeus, Galileo, and other major Global Distribution Systems (GDS)

  . This includes, but is not limited to, flight searches, itinerary creation, fare construction, and ticket issuance.

• Ticketing Expertise:

  Demonstrate in-depth knowledge of airline rules and regulations pertaining to international ticketing, including fare classes, baggage allowances, and special service requests.

• Seat Management:

  Effectively handle

  seat blocking

  and manage preferred seating arrangements for travelers.

• Routing & Itinerary Optimization:

  Advise on optimal routing options, considering cost-effectiveness, travel time, and traveler preferences, while adhering to airline and client policies.

• Post-Ticketing Management:

  Expertly manage

  cancellations, refunds, and re-issuance

  of international tickets in compliance with airline policies and GDS procedures.

• No-Show Management:

  Understand and apply

  no-show rules

  to minimize penalties and ensure accurate record-keeping.

• ADM Reconciliation:

  Proactively

  manage and resolve Airline Debit Memos (ADMs)

  from airlines, ensuring financial accuracy and minimizing discrepancies.

• Airline Relationship Management:

  Cultivate and maintain

  good connect with the Airline fraternity

  to facilitate smooth operations, negotiate favorable terms, and resolve complex issues efficiently.

• Client & Stakeholder Support:

  Provide exceptional support to the client's employees and internal stakeholders, ensuring their travel needs are met with high efficiency and professionalism.

• Cost Optimization:

  Continuously identify opportunities for

  savings

  on international ticketing, utilizing GDS functionalities and airline relationships to secure the best possible fares and routes.

• Shift Work:

  Be willing to work in

  shifts for approximately one week in a month

  , which will include

  weekend shifts

  (Saturday and Sunday). This is essential to provide continuous support to our client.

• Professional Conduct:

  Maintain a

  well-mannered and professional demeanor

  at all times, representing Cleartrip with integrity and providing a positive experience for all interactions.

• Mandatory hands-on expertise in Amadeus and Galileo GDS.

  Experience with other GDS systems is a significant advantage.
• Comprehensive understanding of international fare rules, ticketing procedures, and airline policies.
• Demonstrated experience in seat blocking, routing, and post-ticketing operations (cancellations, refunds, re-issuance).
• Strong knowledge of no-show rules and ADM management.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Problem-solving attitude with a keen eye for detail.
• Customer-centric approach with a focus on client satisfaction.
• Flexibility to work in rotational shifts, including weekends (one week per month).
• Proficiency in English (written and spoken). Knowledge of Hindi or other regional languages is a plus.

Preferred Qualifications:

• Certification in Amadeus and/or Galileo GDS.
• Experience working with large corporate clients.
• Prior experience in a role requiring direct interaction with airlines for dispute resolution or special requests.

Preferred candidate profile

Candidates who are ready to Work in Contractual Role

Payroll is Ascent HR