Travel Associate

Company: Velvet Triip

Location: Raipur (Work from Office)

Salary: ₹15,000 – ₹20,000 per month (depends on experience)

Experience Required: 2–3 years (Travel Agency / Travel Operations)

Location- Khamardih (Raipur)

Work timing - 9.30 to 6 pm

Monday - Friday and Sat half day

About Velvet Triip

Velvet Triip is a premium travel agency offering curated travel experiences, flights, hotels, and customized holidays across the world. We are growing rapidly and are looking for a responsible, smart, and proactive team member to join us in managing travel operations efficiently.

Key Responsibilities

Handle flight, hotel, and package bookings through various B2B portals (e.g., TravClan, TBO, EaseMyTrip, etc.).

Generate invoices, receipts, and vouchers for clients and maintain booking records daily.

Coordinate with airlines, hotels, and suppliers for booking confirmations, cancellations, rescheduling, or special requests.

Manage client communication via phone, WhatsApp, and email — send itineraries, boarding passes, and timely updates.

Handle SOS / emergency cases such as last-minute changes or flight issues with professionalism and calmness.

Search competitive pricing and best deals across portals to optimize margins.

Maintain daily MIS (Management Information System) and assist in weekly and monthly reporting.

Represent Velvet Triip with strong communication, integrity, and client-first attitude.

Qualifications & Skills

Graduate (any stream); preference for Travel & Tourism / Hospitality background.

2–3 years of experience in a travel agency or travel operations role.

Proficient in using B2B travel portals, Microsoft Excel, WhatsApp Web, and email communication.

Strong written and verbal communication skills in English and Hindi.

Tech-savvy — able to extract flight details, PNR info, and manage online check-ins.

Ability to multitask, prioritize, and handle clients confidently.

Calm and solution-oriented approach during urgent or difficult situations.