Travel advisor team lead

You will be responsible for leading and training our travel process team, ensuring smooth operations, high service standards, and delivering training programs to enhance team skills and knowledge in travel processes, systems, and customer service excellence. Your key responsibilities will include supervising the team, setting performance goals, monitoring progress, providing feedback, and acting as the primary point of contact for escalations and issue resolution. Additionally, you will need to ensure compliance with travel regulations, company policies, and service level agreements, maintain training records, and prepare reports on team performance and training outcomes. To qualify for this role, you must have a minimum of 3 years of experience in the travel industry, with at least 1 year in a leadership or training position. Strong knowledge of the Amadeus travel booking system, experience in designing and delivering training programs, and managing teams and handling escalations are essential qualifications. You should possess excellent leadership and interpersonal skills, strong presentation and communication abilities, an analytical mindset with problem-solving capabilities, proficiency in MS Office Suite and travel management tools, and the ability to adapt to new technologies and industry trends. This is a full-time position that requires at least 1 year of experience as a travel team lead, 1 year of experience with the Amadeus system, and 1 year of experience in the travel industry. The work location is in person.,