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Transportation Representative, Amazon Shipping

Transportation Representative, Amazon Shipping

Amazon

1 - 6 years

5 - 10 Lacs

bengaluru

Posted:Just now| Platform:

Apply

Skills Required

training manager client servicing claims mis process improvement representative troubleshooting operations monitoring recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deliver positive experience to assigned shipper accounts and resolve all queries Develop individual client servicing strategy at a shipper-level Understanding and reinforcing the internal system and operational capabilities and align shipper expectations Resolve shipper queries by liaising with internal stakeholders across program, operations Action proactive and reactive measures on key service parameters like operations, claims and escalations Follow the standard operating processes to scale the working of the function A day in the life A day in the life 1. Enabling data transparency through unblocking MIS queries 2. Ensure all API status-es are being pushed 3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism 4. Train shipper on passing correct NDR feedback and claims 5. Monitor shipper performance and drive insights 6. Identify NVA tasks and find solutions to automate or reduce the tasks 7. Be a custodian of shipper experience and cascade feedback internally 8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders Graduate Excel is preferred

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Transportation Representative, Amazon Shipping