Transition Manager

Role & responsibilities

Understand the customer process & success fully Transition the same to the outsourced

Clearly define a project's objectives, scope & deliverables

Estimate and plan personnel, equipment and financial resources

Develop meaningful and workable project plans

Handle conflict and change management effectively

Identify, communicate and manage the risks associated with the project

Ensure adherence to TCS iQMS standards, establish audit trail for all the work done

Regularly and professionally report project activities, deliverables and

milestones to management

Manage transition cost

Have to maintain day to day working relationship with all support functions,

stakeholders and leadership team

Knowledge &Skills

Knowledge of BPS Industry and Practices (Must Have)

Project Management Tools & Techniques, PMP, Prince II (Preferred)

Knowledge and application experience of BPO Transition frameworks (Must

Have)

Exposure to business process Quality Management framework, ex. Agile,

Six Sigma or LEAN (Preferred)

Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word

(Must Have)

In-depth knowledge of technology solutions related to BPS solutions around

imaging and workflow (Preferred)

Good written and verbal communication skills (Must Have)