Transition Lead

As a Transition Lead, you will play a pivotal role in managing and executing transition activities within the organization. This includes coordinating and overseeing the successful implementation of changes, ensuring minimal disruptions to ongoing operations. The ideal candidate must have strong leadership qualities, excellent project management skills, and a proven record of accomplishment of successfully guiding teams through transitions. This role is crucial during mergers and acquisitions, outsourcing arrangements, process re-engineering, technology implementations, and other business changes.

Business Function

EQ India team works closely with the EQ Group functions across UK and US to provide operational support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India - based out of Chennai and Bangalore.

Core Duties and Responsibilities

Project Planning, Management and Strategy:

• Develop a comprehensive transition plan, outlining the scope, objectives, timeline, resources, and risks involved in the transition process.
• Collaborate with relevant stakeholders, including senior management, project teams, and subject matter experts, to gather requirements and align on the transition strategy.
• Lead and manage transition projects from initiation to completion, ensuring adherence to timelines and budget constraints.

Risk Management:

• Identify potential risks and challenges associated with the transition and develop mitigation strategies to address them.
• Regularly monitor the progress of the transition, and proactively resolve issues to ensure a smooth transition.

Stakeholder Engagement:

• Communicate effectively with all stakeholders, keeping them informed about the progress, changes, and impacts of the transition.
• Communicate project updates, milestones, and outcomes to stakeholders at various levels.
• Engage with internal and external stakeholders to gather requirements, address concerns, and ensure alignment with organizational goals.
• Address concerns and queries from stakeholders in a timely and professional manner.

Resource Coordination:

• Allocate resources effectively to ensure that the transition tasks are completed within the defined timeline.
• Collaborate with various teams and departments to secure necessary resources and support for the transition process.

Change Management:

• Develop and implement change management plans to help employees and teams adapt to the new processes or systems during the transition.
• Provide training and support to employees to facilitate a smooth transition.

Performance Measurement

• Define key performance indicators (KPIs) to evaluate the success of the transition process.
• Monitor and report on KPIs to measure the effectiveness of the transition and identify areas for improvement.

Documentation and Reporting:

• Maintain detailed documentation of the transition plan, progress, and outcomes.
• Provide regular status reports to stakeholders and management, highlighting achievements and challenges.

Quality Assurance:

• Monitor and evaluate the effectiveness of transition activities, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with organizational policies and industry standards.

Continuous Improvement:

• Identify lessons learned from the transition process and incorporate feedback into future transition projects.
• Continuously improve transition methodologies and best practices.

Competencies and Experience

• Bachelors degree in Business Administration, Management, or a related field. A Masters degree is a plus.
• Proven experience as a Transition Lead or in a similar role.
• Strong project management skills with a focus on delivering results within established timelines.
• Excellent written and verbal communication skills.
• Proficiency in MS Office (Outlook, Word, PowerPoint).
• Proven experience in working with process mapping tools such as Microsoft Visio application.
• Knowledge in project management, change management, or transition management.
• Proven experience to collaborate with cross-functional teams and stakeholders.
• Sound understanding of risk management and mitigation strategies.
• Familiarity with relevant tools and software used in project and transition management.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Undertake and use management techniques to monitor financial resources for specific business unit/projects.
• Knowledge and experience of Financial Markets.
• Certification in Project Management, Prince, Lean Six Sigma (Green/Black Belt) is desirable but not mandatory.

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