Transition Consultant

The Services Transition Manager is responsible for managing the end-to-end transition of client business processes into the BPO delivery environment. This includes planning, execution, and stabilization of transitions across finance, HR, customer service, or other outsourced functions, ensuring minimal disruption and full compliance with SLAs and contractual obligations. You will lead the transition lifecycle from contract signature to steady-state operations, develop and manage transition plans, timelines, and resource allocations. Coordination with client stakeholders, internal delivery teams, and enabling functions like HR, IT, Facilities, and Compliance will be crucial. Conducting due diligence, process mapping, defining Service Acceptance Criteria, overseeing knowledge transfer, training, and documentation handover are key responsibilities. Managing cutover planning, hypercare, early life support, ensuring compliance with governance frameworks, and tracking transition KPIs are essential tasks. Driving continuous improvement, supporting Pursuits, and creating transition plans for RFx processes will also be part of your role. To qualify for this position, you should hold a Bachelor's degree in Business, Operations, or a related field, along with at least 8 years of experience in BPO transitions, project management, or service delivery. Strong understanding of BPO operating models, SLAs, and client onboarding, coupled with experience in transitioning F&A, HR, procurement, or customer service processes is required. Excellent stakeholder management, communication skills, proficiency in tools like MS Project, Excel, Visio, and collaboration platforms are necessary. Certifications such as PMP, PRINCE2, ITIL, Six Sigma will be advantageous. Experience with global transitions, shared services, GIC models, strong analytical, problem-solving skills, and the ability to work in a fast-paced, matrixed environment are preferred. Please note that F&A Transitions are mandatory for this role, and working from the office is required. If you meet the qualifications and are interested, kindly send your CV to samarth.gandhi@wns.com.,