54 Transformation Management Jobs - Page 3

Accountable for driving Transformation programs across SCM domain. Co-ordinating with Delivery / Account teams to track and ensure compliance to contractual Productivity commitments. In dept SCM Domain expertise is the key for the Role. Also, industry specific will help to drive the Transformation in that space End-to-end conceptualization and delivery of all SCM Transformation solutions for customers formulation and deployment of Digital Assets & Analytics solutions. Work closely with Customer to understand current landscape, infrastructure, and business challenges to arrive at key areas / opportunities for Transformation and then create / propose transformation roadmap. Lead the engagement, design, and change processes that meet and exceed the customers’ business requirements and enable successful build and implementation of Digital solutions. Responsible for identifying, reviewing, guiding, and enriching the Transformation proposals drawing on deep domain knowledge in SCM. Work with Project / Program Leaders and the customer to optimize the quality of project output. Accountable for driving efficiency and value creation across the span of operations and collaborate with Delivery Excellence and other support teams. Coordinating with Customer for review and approval of agreed deliverables. Competencies – Must Haves Education: Bachelors / Master’s degree – preferably in Operations / Supply Chain or Digital Transformation Management. Knowledge & Experience: Strong domain knowledge in key areas of SCM – Plan, Buy, Make, Deliver & Enable with significant depth of knowledge in at least one area. 15 – 20 years of experience in SCM Outsourcing industry of which at least 7 years in managing large Transformation programs. Experience in Client Relationship Management – engaging with CIOs/CPO/CSCO’s, key client stakeholders, understanding their requirements and our ability to meet them Should have led large strategic project end to end including conceptualization, implementation, and realization Experience of working in large organizations with a matrix structure. Demonstrates deep domain knowledge and a broad understanding of operational service delivery management, preferably in an international environment, and domain knowledge. Ability to influence Executive leadership Skills: Self-starter and ability to work independently and drive results, eye for detail. Strong Project Management, Analytical & Problem-solving skills. Strong relationship and stakeholder management skills Excellent communication skills and interpersonal skills Demonstrated proactive, positive conflict resolution skills. Intellectual curiosity, appetite to do things better and proactive nature. Interest & knowledge about Operating model design, Value chain mapping and business process reengineering, end customer experiences, new technologies, intelligent automations and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness. Proficient in Microsoft Office – PPT, Excel, Word Expectations: Bring Business & Industry Insights, evaluate partnerships to evolve offerings, co-innovate and lead the transformation agenda with clients. Be an SCM thought leader and a trusted advisor to our clients. Establish new processes as needed to ensure successful Transformation program management and project execution and develop measures of success to track progress towards Transformation goals. Build and own governance around transformation projects delivery and value realization Identify potential issues and risks and develop mitigation strategies. Recommend enhancements to the current projects to deliver greater value Competencies – Good to Have Understanding of Technology and various ERPs being used in SCM. User experience in SAP, Oracle, JDE or any other ERP. Exposure / experience in Quality, Analytics, Metrics design, Benchmarking and Consulting will be preferred. Cross-industry and cross-functional experience preferred Preferred Certifications: Domain Certifications (Source to Pay, Inventory Management, Transportation & Logistics etc.) as well as Specialized Skill Certifications (PMP, Agile, Lean/Six Sigma etc.) are preferred. Project Management Certifications: PMP / Prince 2 etc. preferred Techno-functional Certifications in RPA/AI/ML Lean Six Sigma Certification – Black Belt / Master Black Belt Agile methodology – Scrum Certifications Data Science / Business Analytics Certifications Process Mining & Visualization tools – Celonis, Power BI, Tableau.

Job Description- Transformation Leader Role : Lead - F&A Transformation ( O2C , R2R & P2P all 3 Towers) Location : Nagpur Grade : BPO 5/6 or equivalent Objective: Experienced F&A Transformation Lead ( O2C , R2R & P2P all 3 Towers) to drive the strategic evolution and continuous improvement of our F&A processes. Pivotal in leveraging innovative technologies, methodologies, tools, and products to enhance efficiency, accuracy, and compliance in procurement and payment workflows. The F&A Transformation Lead will work closely with cross-functional teams to identify optimization opportunities, implement transformative solutions, and ensure alignment with our overall business objectives. Roles & Responsibilities: Develop and execute a comprehensive F&A transformation ( O2C , R2R & P2P all 3 Towers) strategy aligned with organizational goals and industry trends. Lead and manage a team , including product business owners and solution architects. Foster a collaborative and high-performance culture within the team, providing guidance and support to ensure successful outcomes. Identify and implement innovative technologies, methodologies, tools, and products to streamline F&A processes. Analyze existing F&A processes to identify areas for improvement, driving initiatives to enhance efficiency, reduce costs, and mitigate risks. Set annual targets on key KPIs/metrics for delivery teams across F&A, working in collaboration with delivery, other teams, using best practices, benchmarking, and ongoing initiatives. Design and oversee the implementation of end-to-end F&A processes to ensure seamless operations. Define guidelines, process enhancements, and targets for continuous improvement. Lead governance efforts related to changes in tools and solutions, collaborating with Vendors, CIO, Finance, and Functional Delivery Teams. Lead the change management efforts to ensure smooth adoption of new processes, tools, and technologies across the organization. Establish and monitor key performance indicators (KPIs) to track the effectiveness of F&A transformation initiatives and drive continuous improvement. Qualifications, Work Experience & Skills Minimum 15+ years of experience of which 10+ years in F&A Operations and 5 years of relevant experience ( in Transformation) Proven experience in F&A process management and transformation, with a focus on leading multiple products. Deep understanding of F&A (All 3 Towers) processes. Expertise in leveraging innovative technologies like RPA, Gen AI,Automation tools, and products for process optimization. Excellent leadership, communication, and collaboration skills. Ability to lead change management efforts and drive stakeholder engagement. Strong analytical skills and ability to establish and monitor KPIs.

Job Purpose: This position will act as an interface with relevant departments, with an objective to continually improve / transform the operations & processes. This will include (a) Future Technology related solutions and enhancements (b) Data structure, library and enrichment efforts for analytics (c) All key processes of the business. The candidate would play a key role in bring business perspective / requirements to the fore for which solutions would be deliberated, developed and executed. Key Responsibilities: Facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling and measurement system Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc) Develop, test, and deploy automated solutions and automated decision analytics to replace manual business processes Evaluate technology solution options to determine best fit to solve the problem based on financials (upfront and ongoing) and organizational standards Develop and implement RPA adoption strategies in partnership with business teams Develop and implement quantified UX model to reduce drop-offs points across User Journeys across Product Categories Reviewing key metrics and insights using both usage and business performance data and continuously improving customer journeys Design and execution of predictive model in coordination with analytics team to address the business challenges and future requirements Continuously evaluate Fintech start-ups for various solutions across Fintech platforms based on requirements/problem statements of different teams Job Requirements: Post Graduate / MBA 8+ years experience working with cross functional teams across Business, Marketing, Technology, Operations & Analytics to deliver a rich Customer experience Knowledge and demonstrated experience in change management and business process re-engineering Should have knowledge in RPA opportunity identification and deployment Should be able to build and drive Transformation Road maps across business by seeking stakeholder buy ins and clear ROI showcasing Ability to analyze data and coordinating with analytics team to build required data models Strategic and analytical thinking Strong communication and interpersonal skills Problem solving and decision-making skills People Management & Networking skills

Key Responsibilities: Stakeholder Management: Collaborate with clients to understand requirements and align project roadmap. Cross functional alignment with internal stakeholders on deliverables and expectations. Transition Management: Build Transition plan, run Transition meetings, drive engagement governance and ensure proactive risk assessment and mitigation. Work closely with Delivery leaders to understand business requirements and ensure success of transition projects Transformation: Identify and drive opportunities to transform existing processes using best in class tools. Lead or participate in Due Diligence session with the client team members, develop RFP response related to Managed Services engagements, run and manage playback sessions to clients Define work-breakdown-structure for Pre-Transition and Transition Phase etc. Project Leadership: Own successful completion of end-to-end IT migration projects, including planning, execution, monitoring, and closure. Required Experience and Skills: Experience: 15+ years of IT project management experience, with a focus on application and infrastructure delivery and migration. Proven track record of successfully managing mid/large scale migration projects. Experience in both on-premises and cloud-based migration project s. Experience in driving process improvement and managing IT transformation projects. Technical Skills: Strong understanding of IT infrastructure, including servers, networks, and storage. Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Knowledge of process transformation tools, design thinking etc. Familiarity with ITIL and other IT service management frameworks. Project Management Skills: Expertise in project management methodologies (e.g., Agile, Waterfall). Proficiency in project management tools (e.g., MS Project, JIRA, Trello). Strong analytical and problem-solving skills. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect). Experience in managing projects in a global, multi-cultural environment. Lean / Six Sigma certification