Job Description

Seeking an experienced Transformation Consultant to identify and implement high-impact improvements across people, process, and technology. The role involves co-developing transformation roadmaps with clients, conducting process discoveries, supporting innovation initiatives, and leading automation projects using RPA, AI, and cognitive tools. Responsibilities: Conduct Process Discoveries & Customer Journey Mapping Drive transformation initiatives using automation and analytics Collaborate with cross-functional teams for solution execution Lead client discussions during pre-sales, reviews, orals, and due diligence Train teams to foster a problem-solving culture Evaluate and implement emerging technologies Preferred Qualifications: Green Belt certification is mandatory; Black Belt preferred Minimum 5 years of total experience, with at least 3 years in digital transformation Experience working with contact center/CX transformation projects Exposure to modern technologies like GenAI, Agentic AI, Knowledge Bots, Conversational AI, etc. Hands-on with process tools like Visio and proficiency in documenting process flows