8 Process Discovery Jobs

The role of a Bilingual Analyst in the Business Process Management (BPM) domain involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. As a Bilingual Analyst, you will provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Your role will contribute to building competitive advantage, improving business and societal outcomes, and making supply chains work better, faster, and be more resilient. Your key responsibilities will include: - Utilizing your Japanese language expertise to lead collaborations and initiatives in the Japan geography. - Leading whiteboarding sessions with senior business stakeholders as a Business/Process Practitioner. - Applying experience in Business Architecture Framing through Operating Model Design, Value Chain Analysis, Customer Journey Mapping, and Business Capability Modelling. - Engaging in Process Discovery and/or Improvement initiatives. - Contributing to asset, accelerator, use case creation, and enhancement. - Supporting business development initiatives and demonstrating the ability to solve complex business problems. To excel in this role, you should possess the following skills: - Fluency in speaking, reading, and writing Japanese language, along with a deep understanding of Japanese culture and work practices. - Strong analytical skills to provide methodical solutions. - Ability to solve complex business problems and ensure client satisfaction. - Excellent communication, interpersonal, and presentation skills. - Cross-cultural competence and the ability to thrive in a dynamic environment. - Strong team-management skills. In addition, the ideal candidate should have: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work effectively in a fast-paced, dynamic environment. - Experience with BPM tools such as ARIS, Blueworks, Signavio, and/or market leaders in architecture space like LeanIX, BiZZdesign, Alfabet would be advantageous. - Good knowledge of industry trends, ERP/CRM platform transformation journey, new technologies, and tools. - Experience with lean six sigma projects and/or training/certification would be a plus. - Strong communication skills to simplify complex structures for diverse clients and colleagues at all levels. This position offers the opportunity to work on innovative projects, with prospects for career growth and leadership exposure. If you have 3 to 5 years of experience and a minimum of 15 years of education, and meet the specified requirements, we invite you to apply and be a part of our team at Accenture.,

The Operations & Process Transformation + Manager + S&C GN role at Accenture requires a skilled individual with a Management Level of 7. The position is available in Gurgaon, Bangalore, and Mumbai. The must-have skills for this job include Transformation, MC, and knowledge of RPA/BPM/PM. Additionally, it would be beneficial to have the ability to leverage design thinking, business process optimization, and stakeholder management skills. As an Operations & Process Transformation Manager, you will be responsible for driving strategic initiatives, managing business transformations, and utilizing industry expertise to develop value-driven solutions. Your role will involve providing strategic advisory services, conducting market research, and creating data-driven recommendations to enhance business performance. You will be a crucial part of the Supply chain and operations practice, helping organizations reimagine and transform their supply chains for a positive impact on business, society, and the planet. Key responsibilities include leading whiteboarding sessions with senior business stakeholders, business architecture framing, process discovery and improvement initiatives, asset creation, business development initiatives, and demonstrating leadership qualities to solve complex business problems. Strong analytical skills, problem-solving abilities, communication skills, interpersonal skills, and team-management skills are essential for excelling in this role. Proficiency in using BPM tools like ARIS, Blueworks, Signavio, and market leaders in architecture space such as LeanIX, BiZZdesign, and Alfabet is required. Additionally, in-depth knowledge of industry trends, ERP/CRM platform transformation journey, new technologies, and tools is necessary. Experience with lean six sigma projects and/or training/certification will be advantageous. The role also requires strong communication skills to effectively convey complex information to clients and colleagues at all levels. This position offers the opportunity to work on innovative projects, career growth, and leadership exposure. The ideal candidate should have a minimum of 8+ years of experience and a full-time MBA qualification. Join Accenture to innovate, build competitive advantage, and improve business and societal outcomes in an ever-changing world. Make a difference by enhancing supply chains to work better, faster, and be more resilient.,

As an Operations & Process Transformation Manager at Accenture, you will play a key role in driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Your responsibilities will include providing strategic advisory services, conducting market research, and developing data-driven recommendations to enhance business performance. In collaboration with our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains with a positive impact on the business, society, and the planet. Your role will involve being the Business/Process Architect leading whiteboarding sessions with senior business stakeholders, framing Business Architecture with Operating Model Design, Value Chain Analysis, Customer Journey Mapping, and Business Capability Modeling. You will also be responsible for leading Process Discovery and Improvement initiatives, creating assets, accelerators, and enhancing use cases, as well as leading business development initiatives and solutioning for RFP response. To excel in this position, you must possess strong analytical skills, the ability to solve complex business problems, and deliver client delight. Excellent communication, interpersonal, and presentation skills are essential, along with cross-cultural competence and strong team management skills. You should have relevant experience in the required domain, strong problem-solving skills, and the ability to work in a fast-paced, dynamic environment. Additionally, you should have a proven track record with BPM tools like ARIS, Blueworks, Signavio, and architecture tools such as LeanIX, BiZZdesign, and Alfabet. Demonstrating in-depth knowledge of industry trends, ERP/CRM platform transformation journey, new technologies, and tools is crucial. Experience with lean six sigma projects and/or training/certification will be a plus. Strong communication skills are also important for effectively conveying complex structures to diverse clients and colleagues at all levels. This role offers the opportunity to work on innovative projects and provides a platform for career growth and leadership exposure. Join us at Accenture and be a part of shaping the future of supply chains for a better, faster, and more resilient world.,

You will be part of a global and diverse community at American Express, where you will have the opportunity to contribute to the company's success and work in an environment that values integrity and inclusivity. As a member of the U.S. Consumer Services and Enterprise Digital & Data Technology Team, you will play a key role in developing technology capabilities that enhance digital engagement and support various business lines and customer segments. In this role, you will be responsible for Business Process Management architecture, focusing on increasing adoption of automation platforms, delivering technology products, and providing innovative solutions. You will spend 25% of your time on hands-on technical projects, analyzing and recommending solutions based on research and introspection. Your responsibilities will include designing and leading solutions, ensuring alignment with enterprise architecture standards, and collaborating with engineering teams to implement solutions that drive measurable business improvements. To succeed in this role, you should have a minimum of 10 years of engineering or architecture experience, with a strong background in designing and deploying enterprise-grade technology assets. A bachelor's degree in computer science or a related field is required, and an advanced degree is preferred. You should have deep knowledge of architectural disciplines and experience in introducing new technologies based on research. Proficiency in technology architecture, containers, cloud management, and COTS product evaluation is essential, along with the ability to write, read, and debug code. Preferred qualifications include experience in delivering technology products for enterprise scale, exposure to AI technologies, and expertise in service-oriented architecture and microservices architecture. You should also have experience with high-throughput messaging technologies and channel-specific architecture skills. American Express offers competitive salaries, bonus incentives, and comprehensive benefits to support your holistic well-being, including medical, dental, vision, life insurance, and disability benefits. You will have access to career development opportunities and flexible working arrangements based on business needs. Join Team Amex and be part of a team that values your contributions and supports your professional growth and personal well-being.,

This is a strategic and delivery-focused leadership role within the Automation Centre. The role is designed to bridge process discovery and automation delivery, using AI, RPA, and Process Mining.

Seeking an experienced Transformation Consultant to identify and implement high-impact improvements across people, process, and technology. The role involves co-developing transformation roadmaps with clients, conducting process discoveries, supporting innovation initiatives, and leading automation projects using RPA, AI, and cognitive tools. Responsibilities: Conduct Process Discoveries & Customer Journey Mapping Drive transformation initiatives using automation and analytics Collaborate with cross-functional teams for solution execution Lead client discussions during pre-sales, reviews, orals, and due diligence Train teams to foster a problem-solving culture Evaluate and implement emerging technologies Preferred Qualifications: Green Belt certification is mandatory; Black Belt preferred Minimum 5 years of total experience, with at least 3 years in digital transformation Experience working with contact center/CX transformation projects Exposure to modern technologies like GenAI, Agentic AI, Knowledge Bots, Conversational AI, etc. Hands-on with process tools like Visio and proficiency in documenting process flows

Bachelors degree in computer science, engineering or relevant field and 10+ years of change management or transformation 5+ years of Program Management experience in a matrix environment Exposure to drive complex improvement / transformation projects across multiple accounts/domains. Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma) Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Experience collaborating cross functionally within all organizational levels to build collaborative relationships. Strong internal client-facing skills with excellent communication, negotiation and conflict management skills Analytical acumen and the ability to streamline complex processes. Flexibility to work in shifts. Preferred Qualifications: Working knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certification preferred OCM (Organizational Change Management) certification preferred.

Bachelors degree in computer science, engineering or relevant field and 10+ years of change management or transformation 5+ years of Program Management experience in a matrix environment Exposure to drive complex improvement / transformation projects across multiple accounts/domains. Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma) Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Experience collaborating cross functionally within all organizational levels to build collaborative relationships. Strong internal client-facing skills with excellent communication, negotiation and conflict management skills Analytical acumen and the ability to streamline complex processes. Flexibility to work in shifts. Preferred Qualifications: Working knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certification preferred OCM (Organizational Change Management) certification preferred.