Training Manager

Job Summary

1. Training Programme Development

• Use existing content and ensure that is it is timely updated so that Training programmes are fully developed for each role in the organisation.
• Work with Operations team to create any additional training content needed.
  

1. Training Delivery

• Plan & Publish the Training Programme and ensure that the schedules are followed diligently
• Deliver training sessions using various methods such as On Job training, Presentation, Training Modules and practical application and assessments.
• Proactive to deliver and create interactive sessions to engage participants and improve learning outcomes.
• Ensure training includes practical demonstrations, case studies, and client-specific scenarios (especially in Xero and AU/NZ Bookkeeping).

1. Assessment and Evaluation

• Assess the effectiveness of training through follow up on job training, Review and evaluation of Training after each session.
• Arrange Q&A sessions for effectiveness of training.
• Work with Operations Team to assess any adjustments or improvements required in either content or delivery.

1. Continuous Improvement

• Work with Operations Team to identify training needs from performance reviews, client feedback, audit findings, and business priorities.
• Develop training programmes to address specific skill gaps, compliance updates, or changes in client requirements.
• Incorporate the best practices, tools and trends, industry changes, and innovative learning tools into programmes.

1. Soft Skills training

Include sessions for soft skills such as

1. Communications skills
2. Organisation (including time management and prioritisation)
3. Problem solving
4. Building rapport with clients
5. Leadership skills

Key Competencies

• Strong technical expertise in Xero, AU/NZ Bookkeeping, and accounting operations.
• Excellent facilitation, presentation, and communication skills.
• Ability to engage different learning styles and adapt training methods accordingly.
• Analytical and proactive in improving training content and delivery.
• Self-driven with the ability to deliver training independently.
• A patient, focused and resilient training delivery with an easy-going attitude

Qualifications

• Bachelors or Master degree in accounting, Finance, Business Administration, or related field.
• CPA, CMA, or equivalent preferred but not essential.
• Experience designing and rolling out practical accounting training, ideally in Australian KPO/BPO environments