Training and Quality Assistant Manager - Back Office

Company Description

DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs over 3,119 employees at facilities in the United States, Mexico, and India. Our Fortune 500 and enterprise clients trust us to represent their brands, delivering exceptional customer service through a variety of channels, from SMS text to video chat. We serve diverse industries, including BFSI, healthcare, transportation, and consumer electronics, focusing on outstanding customer care and continuous process improvement. Visit us at www.DATAMARK.net to learn more.

Role Description

This is a full-time on-site role located in Chennai for a Training and Quality Assistant Manager - Back Office. The role involves overseeing quality control processes, ensuring compliance with quality management standards, and managing documentation. The assistant manager will also conduct analytical assessments and implement quality assurance measures to uphold service excellence. Regular liaising with team members to ensure training and quality goals are met is a key component of this position.

Qualifications

• Skills in Quality Control, Quality Management, and Quality Assurance
• Proficiency in Analytical Skills and Document Management
• Strong leadership and team collaboration skills
• Excellent communication and interpersonal skills
• Experience in back office operations and BPO industry is a plus
• Client handling experience
• Must have knowledge of quality concepts
• Willing to work in rotational shifts
• Certification in Six Sigma (Yellow/Green belt) preferred
• Experience in lean concepts is required
• Bachelor's degree in Business Administration, Management, or relevant field