Trainer Team lead

Cognizant

4 - 8 years

4 - 8 Lacs

Hyderabad

Posted:12 hours ago| Platform:

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Skills Required

Communication Skills Process Training Soft Skills Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview:

Responsible for the delivery and evaluation of soft skills training on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance metrics.
Responsible for utilizing appropriate delivery techniques in a blended/scenario/transmission/ self-based learning environment.
Provide Coaching & Feedback and supervision during NHT/OJT/Nesting/Refreshers
Designing and developing customized training programs and materials based on identified needs and learning objectives.
Coordinate New Hire, Progression & Enhancement Training activity
Assessing the effectiveness of training programs, gathering feedback, and making necessary adjustments to improve outcomes.
Participate in minor client interaction (include effective curriculum feedback and client visits)
Needs to be dynamic i.e they must be adaptable and open to feedback, continuously refining their methods to meet the needs of learners and the training environment effectively.

Responsibilities:

Facilitates/Delivers coaching and training programs in an ILT/Virtual/blended learning environment for NHT/Upskilling batches
Monitor & Evaluates trainee's performance by administering assessments/DIP checks & generating reports to support learner Supervises trainees from a communication perspective.
Conducts Daily/Weekly batch with the stakeholders to discuss agent progress and charts & executes action plans as appropriate
Identifies needed revisions/additions to training curriculum/scenarios/materials
Performs regular audits to identify/support/coach floor population on communication standpoint

Qualifications:

Minimum Graduate
Minimum 3 yrs experience in communication or soft skill training
English proficiency C2 or C1
Must be proficient with MS Office and equivalent

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