Job
Description
Key Responsibilities Mobilization & Batch Readiness: Actively lead community outreach and awareness programs to attract potential candidates for the Retail Sales Associate course. Conduct engaging informational sessions and workshops in collaboration with local community leaders, schools, colleges, and government bodies in Kawardha and nearby areas. Forge strong connections with local employers in the retail sector to understand their hiring needs and effectively promote our program. This includes: Grocery stores and supermarkets: From large chains to local kirana shops. Apparel and fashion boutiques: Independent stores and brand outlets. Electronics and mobile stores: Both small businesses and larger showrooms. Department stores: Offering a wide range of products. Footwear stores, jewelry shops, and gift shops: Speciality retail. Franchise outlets: Such as quick-service restaurants or other retail chains. Provide initial counseling to prospective trainees, explaining the course curriculum, career pathways, and the benefits of our skill development program. Address questions, guide applicants through the enrollment process, and strive to achieve target batch sizes. Maintain meticulous records of all mobilization activities. Training & Instruction: Deliver comprehensive and hands-on training sessions covering all facets of retail sales, including: Customer service excellence and communication skills. Product knowledge and merchandising techniques. Sales techniques (e.g., upselling, cross-selling). Billing and payment processing (POS systems). Inventory management basics and stock handling. Store operations and visual merchandising. Handling customer complaints and returns. Develop and update engaging training modules, lesson plans, presentations, and practical exercises, aligning with industry best practices and our curriculum guidelines. Conduct role-playing and practical exercises to ensure trainees gain real-world proficiency. Assess trainee progress through regular evaluations, quizzes, and practical tests, providing constructive feedback. Maintain a safe and conducive learning environment. Stay updated with the latest trends and technologies in the retail industry. Mentorship & Placement Support: Offer guidance and mentorship to trainees, fostering a positive learning attitude and encouraging continuous skill development. Help prepare trainees for industry placements by conducting mock interviews, resume writing workshops, and professional etiquette sessions. Collaborate closely with our placement team to facilitate successful job placements for certified trainees with local retail employers. Qualifications Educational Background: Diploma or Degree in Retail Management, Business Administration, Marketing, or a related field. Retail Experience: Minimum of 2 years of hands-on experience in a retail sales role, preferably with supervisory or team lead responsibilities. Training Experience: Proven experience in conducting training sessions or teaching, ideally in a vocational training or skill development setting. Communication Skills: Excellent verbal and written communication skills in Hindi and local dialects (e.g., Chhattisgarhi) are essential. Must be able to explain retail concepts clearly and engagingly. Counseling & Interpersonal Skills: Strong interpersonal skills to effectively engage with potential trainees, build rapport, and guide them. Soft Skills: Highly organized, proactive, possess a strong problem-solving attitude, and capable of working both independently and as part of a team. Knowledge: Familiarity with government skill development schemes and their operational guidelines is a plus. Mobility: Willingness to travel locally within Kawardha and surrounding areas for mobilization activities. Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: Day shift Language: English (Required) Shift availability: Day Shift (Preferred) Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 01/07/2025
