Trainer required in international BPO west delhi

Position : Trainer for international BPO

Location : Kirti Nagar , West delhi

Shift timings : 4.30 am to 1.30 pm ( Australian process)

(every Saturday half day)

Pick up Cabs provided

One time meal provided

Key Responsibilities:

• Training Delivery:Conducting training sessions for new hires and existing employees on various aspects of the job, such as process procedures, customer service protocols, and communication skills.
• Curriculum Development:Creating and updating training materials, including presentations, workbooks, and online resources.
• Performance Assessment:Evaluating trainee performance through assessments, quizzes, and call monitoring to identify areas for improvement and provide targeted feedback.
• Process Expertise:Developing a deep understanding of the specific processes and requirements of the international BPO operations to effectively train employees.
• Voice and Accent Training:Providing specialized training on voice modulation, pronunciation, and accent neutralization to ensure clear and effective communication with international clients.
• Client Interaction:Understanding the specific needs and requirements of international clients and tailoring training programs accordingly.
• Continuous Improvement:Staying updated on industry trends, best practices, and changes in processes to continuously improve training programs and employee performance.
• Reporting and Documentation:Maintaining records of training sessions, trainee progress, and performance assessments.

Skills and Qualifications:

• Excellent Communication Skills:Strong verbal and written communication skills are essential for delivering effective training sessions and providing constructive feedback.
• Training Experience:Prior experience in designing and delivering training programs, preferably in a BPO or customer service environment.
• Process Knowledge:A solid understanding of BPO processes and workflows, particularly those related to international operations.
• Soft Skills:Proficiency in areas like communication, active listening, problem-solving, and cultural sensitivity.
• Analytical and Problem-Solving Skills:The ability to analyze performance data, identify areas of improvement, and develop targeted training interventions.
• Adaptability and Flexibility:The capacity to adjust training approaches and materials to meet the specific needs of different trainees and international clients.

TEAM HR

VISION TECH

shweta.visiontech03@gmail.com

8368356119

Job Type: Full-time

Pay: ₹30,000.00 - ₹32,000.00 per month

Benefits:

• Food provided
• Provident Fund

Language:

• English (Required)

Work Location: In person