Trainee Application Support Specialist

As a Trainee Application Support Specialist at Opkey, you will be a crucial member of the fast-growing Application Support Team based in Noida. Your role involves providing support for our cloud-based platforms, diagnosing application issues, conducting root cause analysis, documenting resolutions, and communicating issue details across a global organization. Your contribution will help ensure continuous improvement in application quality as part of our global support team. Key Responsibilities: - Support our applications for global clients and multi-time zone teams - Demonstrate excellent customer service skills when handling client interactions - Operate effectively in a dynamic and fast-paced environment - Manage conflicting priorities with strong time management skills and teamwork - Maintain a high sense of urgency and commitment to exceeding customer expectations - Stay engaged and enthusiastic about work and continuous learning - Be flexible with availability to work varied shifts, including evenings and weekends Desired Skills And Experience: - Strong communication skills are essential - Proficiency in MS Office applications like Word, Excel, Outlook, and PowerPoint - Basic understanding of testing, APIs, databases (MYSQL), and troubleshooting SAAS-based applications - Willingness to work varying shifts, on-call schedules, or other timeframes as required - Exposure to Enterprise Applications such as Salesforce, Oracle Cloud, MS Dynamics, SAP, Workday, and Kronos If you are someone who enjoys challenges and aims to make a tangible impact in the business world, seize this opportunity by applying now. Our talent acquisition team is eager to connect with you. About Opkey: Opkey is a rapidly expanding VC-backed test automation software company headquartered in Dublin, California, with offices in Pittsburgh, NYC (opened in 2022), and India (Noida and Bangalore). The test automation market is growing at a rate of 20% annually and is projected to reach $50 billion by 2026. Opkey is well-positioned to become a market leader in this evolving space, trusted by over 250 enterprise customers including GAP, Pfizer, and KPMG.,