TPRM consultant

Role & responsibilities

Lead Technical Business System Analyst

CDT B2B Enablement and Partner Services are responsible for the design, development, delivery, governance, and life cycle of clients messaging and collaboration technologies. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications.

Key duties for the B2B Technical/Business Analyst include

• Knowledge of industry regulations, standards, business principles and information system technology
• Maintain progress on key initiatives and drive project milestones to completion
• Facilitating communication between business unit(s) and IT from initial requirements to final implementation
• Communicate directly with cross-functional team members/leads to confirm requirements and clarify business objectives/task
• Take ownership of relevant requirements issues and coordinate through to completion
• Document functional digital profiles based on least privilege principle
• Interact with multiple cross-functional areas to understand and develop joint roadmaps/strategies
• Log tickets for required changes and track progress through ServiceNow as also DevOPs and System Development Lifecycles processes
• Independently identify, document and escalate complex, break-fix issues and track to resolution
• Provide clear documentation for delivered solutions and processes, integrating documentation with the appropriate repositories and informing corporate stakeholders
• Implement solutions for external clients based on functional specification and capabilities
• Identify and flag tech security gaps in system level access
• Interact with Information Security, Identity and Access Management, teams to ensure solutions are scalable, secure, and optimized to protect client information
• Perform hands-on technical work and deliver readiness training to external business partners
• Monitor approval queue in ServiceNow
• Maintain knowledge of IS quality and compliance policies, SOPs and associated documents
• Applies analytical skills to evaluate and interpret complex situations/problems using multiple sources of information

Preferred candidate profile