Tourism consultant

We’re looking for a highly motivated, customer-obsessed, and performance-driven Travel Consultant to join our core team at Trawill. In this role, You’ll be responsible for driving revenue by converting inbound leads, upselling/cross-selling travel packages, understanding customer’s travel needs, crafting customized luxury travel plans, and delivering a flawless journey from planning to post-trip follow-up. This is a role for someone who thrives on consultative selling, enjoys designing meaningful travel experiences, and is looking for long-term growth within a fast-evolving travel startup

Key Responsibilities

● Convert qualified leads into successful bookings through insightful consultation and persuasive selling.

● Design and customize interest-based travel itineraries that align with client preferences and budgets

● Provide expert advice on destinations, accommodations, activities, visas, and flights.

● Own the entire sales cycle from inquiry to booking, on-trip support, and post-trip feedback.

● Consistently follow up via calls, WhatsApp, and email to drive timely conversions.

● Upsell and cross-sell relevant add-ons and premium experiences to increase revenue per client

Maintain accurate and up-to-date records in the CRM; ensure high standards of process hygiene.

● Follow internal SOPs diligently across communication, documentation, and coordination workflows.

● Leverage AI tools (e.g., ChatGPT, itinerary builders) to streamline proposals and improve efficiency.

● Ensure post-sales service excellence by proactively resolving client queries or trip-related issues.

● Take complete ownership of assigned tasks and consistently meet or exceed performance targets.

Job Type: Full-time

Pay: ₹240,000.00 - ₹480,000.00 per year

Ability to commute/relocate:

• Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Work Location: In person