Tourism Assistant

As a Tourism Assistant based in Mumbai, Maharashtra, you will play a key role in assisting clients with selecting, booking, and customizing travel packages to suit their individual needs and preferences. Your responsibilities will include providing expert knowledge on various destinations, local attractions, accommodations, and activities. You will be responsible for coordinating reservations for hotels, flights, transportation, and tours, ensuring seamless travel experiences for clients. In this role, you will be expected to respond to customer inquiries via phone, email, or in-person, delivering exceptional customer service at all times. It is crucial to maintain accurate records of bookings, customer preferences, and travel arrangements. Handling customer complaints or issues professionally is essential to ensure a positive customer experience. To excel in this position, staying up-to-date with industry trends and new travel destinations is vital. You will also be involved in the creation and distribution of promotional materials for travel packages and tours, collaborating with vendors and partners to enhance the overall travel experience for clients. The ideal candidate for this role should have previous experience in the tourism, travel, or customer service industry. A Bachelor's Degree in Tourism or a Bachelor's Degree in any stream along with a Diploma or Post Graduation Degree in Travel & Tourism is preferred. Strong communication and interpersonal skills, attention to detail, and excellent organizational abilities are essential. The ability to multitask and work efficiently in a fast-paced environment is crucial, along with knowledge of popular travel destinations, attractions, and travel trends. Proficiency in using booking systems and MS Office (Word, Excel) is also required. You should have a minimum of 2 years of working experience in Tour Operation/Travel Agency Firms or 1-3 years in customer service, hospitality, or administrative roles, with direct experience in travel bookings, itinerary management, or assisting with tours. This is a full-time position with benefits that include health insurance and provident fund. The work schedule is during day shifts, and the work location is in person. If you are passionate about the travel industry and possess the necessary qualifications and experience, we encourage you to apply for this exciting opportunity.,