Hybrid
Full Time
Function and Role Overview: Hays Business Services (HBS) is the shared services for Hays Plc. This role sits in the Finance Shared Services (FSS) division of HBS, providing centralized function and process support for the Hays Plc business. Manage the delivery and resolution of timesheet query processing for temporary workers across all specialisms. Maintain the aims and objectives of the department i.e. to streamline and automate processes, remove duplication and inefficiency and embed excellent customer service principles throughout the temporary payroll function. Roles & Responsibilities: Embody our company values, including coaching team members, providing constructive and timely feedback whilst ensuring training needs are met. Proactively lead a team of professionals undertaking Flex Temporary Payroll activities. Monitor and publish performance dashboards leveraging agreed KPIs and SLAs. Work closely with team members to identify training needs, escalating, where necessary. Resolve complex operational queries and issues to optimise team performance and customer experience, in particular web-based, self-service, neutral voice issues. Escalate unresolvable issues with Manager, where necessary. Preferred Candidate Profile: Finance graduate and relevant 6+ years of experience of timesheet entry and exceptions management. Experience with full-cycle payroll management. Proven experience of supervising a team including effective communications, identifying training needs and developing both team and self over 2-3 years. Proven experience of timesheet entry and timesheet exceptions management and building strong relationships with other departments. Experience of proactively managing timesheet management exceptions and building strong relationships with counterpart. Experience of proactively managing payroll & Customer Service Chat exceptions and building strong relationships with counter parts. Experienced in managing transactional processes of payroll.
Hays
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