Job
Description
The External Operations Manager (EOM) plays a vital role as a business partner and main contact with external vendors to ensure operational excellence throughout the vendor network. Your responsibilities include driving productivity and upholding quality service delivery standards. Your main duty involves overseeing the vendor system landscape, which includes managing third-party user processes. You will be accountable for the setup, maintenance, and improvement of vendor-related procedures involving data and systems. Collaborating with the System Support and Integration Manager (SSIM), you will address system issues, provide troubleshooting support, and contribute to enhancement initiatives. Additionally, you will establish and lead the governance framework, aligning SSIMs, internal super users, and vendor stakeholders. Utilizing a data-driven approach, you will analyze organizational data to propose solutions for complex challenges and assist in developing new business models. Your role will be pivotal in implementing critical data initiatives that enhance GCS Operations, ensuring seamless vendor integration when necessary. As the EOM, you will have complete operational responsibility for designated systems and data, lead local and project-related network activities, and actively participate in cross-functional teams. Responsibilities: - Act as the primary contact for system-related activities among EOM, SSIM, and external vendors. - Coordinate efforts to enhance the IT landscape by identifying new automation and analytics use cases. - Support and coordinate system governance processes for IT platforms, ensuring consistent performance and fitness for use. - Provide expert guidance on business processes and system design to EOM and vendors. - Act as a super user, resolving user setups, troubleshooting system/application issues, and conducting root cause analysis. - Monitor and optimize system/application performance to ensure operational excellence and service continuity. - Lead User Acceptance Testing activities, including test case design and execution. - Deliver training to team members and vendor partners to enhance system capability. - Drive innovation in data and digital areas, aligning with Novartis values and behaviours. - Manage financial activities, vendor deviations, audits, inspections, and vendor performance monitoring. Minimum Requirements: - Over 7 years of experience in the chemical/pharmaceutical industry or over 3 years in the field of expertise. - Good knowledge of the Drug Development process. - Proficiency in project management, risk management, organization, planning, business analysis, and analytics tools. - Understanding of relevant regulations and Novartis standards. - Strong problem-solving, presentation, and leadership skills. - Excellent communication, negotiation, and interpersonal abilities. Join Novartis and be part of a community dedicated to making a difference in patients" lives through innovation and collaboration. Visit our website to learn more: https://www.novartis.com/about/strategy/people-and-culture Explore opportunities within the Novartis Network by signing up for our talent community to stay informed about suitable career options: https://talentnetwork.novartis.com/network Discover the benefits and rewards of working at Novartis by reading our handbook: https://www.novartis.com/careers/benefits-rewards,
