Job
Description
Maximize Your Impact at Teleperformance Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision. We are looking for an innovative and dynamic Director/Senior Director - Automation for our BFSI (Banking, Financial Services, and Insurance) vertical. As the Director/Senior Director - Automation, you will be a trusted business advisor and change agent, responsible for working with clients to identify strategic capabilities that create a competitive advantage. Your role will involve utilizing deep industry knowledge in BFSI to drive transformational improvements, lead end-to-end Automation solution design and development, and provide transformational insights and support for pre-sales, sales, and business development activities. Your responsibilities will include: - Utilizing deep industry knowledge in BFSI to drive transformational improvements. - Leading end-to-end Automation solution design and development for business development and account management teams. - Providing transformational insights and support for pre-sales, sales, and business development activities. - Independently delivering client-facing consulting engagements and assessments. - Collaborating with regional and global business development teams to integrate Automation initiatives into sales pursuits. - Hands-on experience in RPA & AI tools such as Blueprism, Automation Anywhere, Watson, etc. - Assisting in achieving regional and global departmental targets for benefit realization. - Developing and implementing strategies for automating repetitive tasks and processes within banking, financial services, and insurance operations. - Identifying opportunities for leveraging robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and other automation technologies to streamline operations and improve efficiency. - Leading the evaluation and selection of automation tools and platforms that align with the organization's objectives and technological capabilities. - Collaborating with IT teams to integrate automation solutions with existing systems and applications, ensuring seamless operation and data integrity. - Designing and implementing governance frameworks and controls to ensure automation technologies" responsible and ethical use. - Providing training and guidance to internal teams on automation best practices and tools, fostering a culture of innovation and continuous improvement. - Monitoring the performance and effectiveness of automation initiatives, identifying areas for optimization and refinement. - Staying informed about the latest developments and trends in automation technologies, proactively identifying opportunities for their application within the BFSI sector. - Working closely with project management, IT, delivery teams to implement solutions as designed and monitor results/impact. - Creating a culture of problem-solving by imparting training. - Identifying new technologies that can help improve/our clients" business processes. - Improving existing technology assets/offerings by contributing to refining product backlogs and supporting POCs. Qualifications: - 10-15 years of experience in consulting, BPO automation, or related fields with a demonstrated ability to contextualize Automation initiatives for clients in the BFSI sector. - Bachelor's degree; MBA preferred. - Proven track record leading large-scale transformational projects focusing on process optimization, technology implementation, and change management within BFSI. - Strong analytical and problem-solving skills with a history of delivering tangible results. - Excellent communication and stakeholder management abilities, adept at engaging with stakeholders at all levels. - Up-to-date knowledge of industry trends, best practices, and emerging technologies in BFSI and related fields. - Experience in leading cross-functional teams and collaborating with diverse stakeholders. - Exceptional project management skills, capable of managing multiple projects simultaneously. - Comfortable working in a fast-paced environment with a focus on delivering results. - Strong leadership qualities inspire and motivate teams to achieve goals and objectives. Pre-Employment Screenings: In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Please note that TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.,
