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Company Description : Clarity TTS is a global travel SaaS provider offering cutting-edge Travel Technology Solutions. Our sophisticated products include Clarity MATM, Clarity NDC, Clarity SWAP, Clarity ATM, Clarity IBE, Clarity API, Clarity RMS, and Clarity Rewards, which are utilized by airlines, GSAs, consolidators, OTAs, TMCs, DMCs, and travel agencies worldwide. As pioneers in the industry, we have achieved the IATA's Airline Retailing Maturity (ARM) index and are committed to transforming the travel business with automation's aid. With a global presence in five countries, our headquarters is located in Toronto, Canada, and we have corporate offices in the United States, United Kingdom, India, and Sri Lanka. Role Description: • Communicate effectively with travel agents to understand their requirements and provide appropriate ticketing solutions. • Respond to flight and fare inquiries promptly and accurately, ensuring a high level of customer satisfaction. • Utilize GDS systems, including Amadeus, Galileo, and Sabre, to search, book, and manage flight reservations. • Demonstrate a solid understanding of fare types, contracts, and the ability to read and comprehend fare rules. • Assist travel agents with reservation and ticketing queries, resolving issues in a timely and efficient manner. • Collaborate with team members to achieve individual and team targets, contributing to a positive and productive work environment. • Stay updated with industry trends, airline policies, and regulatory changes that may impact ticketing and reservations. • Maintain accurate records of ticketing transactions, interactions with travel agents and other relevant data. Requirements: • IATA, Travel & Tourism or equivalent. • Ability to multi-task and work independently. • Excellent command over English - both written and spoken. • Strong organizational skills with a maniacal attention to detail. • Good client interfacing and people management skills Show more Show less
